Senior Director – Customer Onboarding

R1 RCM

. Execute key deliverables with a large, approximately 100-person cross-functional team to onboard new customers onto the R1 operating system .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $152,163 - $231,483 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive operational expertise in Revenue Cycle Operations, with a strong focus on strategic vision and end-to-end solutions. Proven ability to build relationships with executive stakeholders and drive cross-functional alignment to achieve performance targets.

Highest-signal resume keywords

Operational ExperienceRevenue Cycle ManagementStrategic VisionChange ManagementLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ExcellenceMathematical AptitudeAnalytical SkillsComplex ExcelAccessSQL

Soft Skills

Strong CommunicationCoachingSelf-StarterGrowth MindsetCollaboration

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree

Industry Keywords

Revenue Cycle OperationsHospital SettingCustomer OnboardingCross-Functional TeamClient Relationship Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Execute key deliverables with a large, approximately 100-person cross-functional team to onboard new customers onto the R1 operating system
Anticipate and mitigate project risks
Serve as an escalation point to remove barriers and put teams on a path to success
Monitor and track customer onboarding milestones, deliverables, and timelines
Provide frequent updates on progress, obstacles, and overall performance
Drive cross-functional alignment across R1 and customer organizations
Develop deep operational expertise and understanding of R1’s business model and pricing mechanics
Partner with the Customer Executive team to align operational objectives
Serve as a thought leader for Customer CFO and Executive teams
Build strong, enduring relationships across the customer enterprise
Deliver highly satisfied, referenceable customer counterparts, including CFOs, CEOs, and Executive Sponsors
Deliver Year 1 proforma expectations, including cost and performance targets
Demonstrate a growth- and solutions-oriented mindset and foster goodwill and collaboration
Participate in R1 strategy development as a thought leader and content expert
Share best practices, optimize performance, and lead transformation

Requirements

What you’ll need

Bachelor’s degree or equivalent experience will be considered in lieu of degree
Permanent US work authorization
Willingness to travel up to 25%
At least 10 years of operational experience
At least 5 years of experience in Revenue Cycle
Strategic vision across operational excellence in end-to-end solutions
Strong and broad understanding of Revenue Cycle Operations within a hospital setting
Mathematical and analytical aptitude; ability to translate operational concepts into measurable results
Strong communication and leadership skills
Ability to coach team members in R1’s core values
Change management skills
Ability to establish oneself as a peer and trusted partner for client counterparts
Self-starter with continuous-learning mindset
Ability to take on new challenges and create innovative solutions
Complex Excel and Access and/or simple SQL are a plus
Master’s Degree is desired

Benefits

Comp & perks

Annual bonus plan at a target of 25.00%
Competitive benefits package
Opportunities to constantly learn, collaborate across groups, and explore new career paths
Meaningful work contributing to communities and patient care
Community giving and team-care initiatives