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About the role
Key responsibilities & impact- Support day-to-day management of end-to-end or co-managed revenue cycle engagements
- Manage relationships with key client counterparts
- Communicate revenue cycle performance and provide client executives with pertinent updates
- Support internal efforts to improve KLAS and NPS scores
- Oversee and manage billing staff performance to meet KPI metrics
- Ensure adequate staffing levels and audit inventory processes
- Collaborate with service teams across coding, billing, follow-up, denials, clinical denials, credit balance, cash posting, document management, and quality assurance
- Develop action plans and handle client escalations
- Maintain internal trackers with issue escalations as needed
- Build, oversee, and analyze operational and client-facing reports
- Provide actionable insights and ensure alignment with client expectations and organizational goals
- Approve direct associates' expenses and timecards, including revisions
- Maintain an in-depth understanding of client systems and payer portals
- Ensure accurate documentation is available and used effectively
Requirements
What you’ll need- Bachelor's degree; equivalent experience will be considered in lieu of a degree
- Minimum of 2 years of experience
- Ability to manage billing staff performance against KPI metrics
- Ability to ensure adequate staffing levels and audit inventory processes
- Experience collaborating across coding, billing, follow-up, denials, clinical denials, credit balance, cash posting, document management, and quality assurance
- Ability to develop action plans and handle client escalations
- Ability to build, oversee, and analyze operational and client-facing reports
- Understanding of client systems and payer portals
- Ability to manage administrative responsibilities, including approving expenses and timecards and maintaining accurate documentation
Benefits
Comp & perks- Annual bonus plan at a target of 5.00%
- Competitive benefits package
- Opportunities to constantly learn, collaborate across groups, and explore new career paths
- Meaningful work contributing to communities and patient care
- Equal employment opportunity and harassment-free workplace
- Reasonable accommodation support for applicants with disabilities