VP, Client Strategy – Performance

R1 RCM

. Lead and develop Customer Partner leaders responsible for strategic customer relationships and performance .

Posted 10/30/2026full-timeRemote • United StatesLead💰 $211,269 - $264,086 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Healthcare Revenue Cycle Management (RCM) and the ability to translate complex analytics into strategic business recommendations. Proven leadership in driving performance improvement and managing executive-level customer relationships within a matrixed organization.

Highest-signal resume keywords

Healthcare Revenue Cycle Management (RCM)Performance ImprovementExecutive CommunicationCross-Functional LeadershipAnalytical Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AnalyticsData InterpretationStrategic RecommendationsChange ManagementCustomer Relationship Management

Soft Skills

CoachingInfluenceStorytellingAccountabilityCollaboration

Industry Keywords

HealthcareCustomer ExperienceKLASNPSMatrixed Organization

About the role

Key responsibilities & impact

Lead and develop Customer Partner leaders responsible for strategic customer relationships and performance
Serve as a trusted advisor to senior executives, providing visibility into RCM performance, opportunities, priorities, and strategic initiatives
Translate operational and performance analytics into executive-level narratives and actionable recommendations
Partner across service delivery, operations, and functional teams to align priorities and drive measurable improvement
Leverage RCM expertise and industry best practices to guide customer strategy, optimize performance, and advance transformation
Lead change through influence across complex, matrixed stakeholder groups
Advance customer experience and relationship health, including efforts supporting KLAS and NPS performance
Develop and strengthen the Customer Partner organization through coaching, accountability, and talent development

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant professional experience
12+ years of progressive experience, including at least 8 years in leadership or management
Deep knowledge of healthcare Revenue Cycle Management (RCM)
Demonstrated experience driving performance improvement in complex healthcare environments
Demonstrated success managing complex, executive-level customer or client relationships
Strong analytical capabilities and experience translating RCM and operational data into strategic business recommendations
Exceptional executive communication, presentation, and storytelling skills
Experience leading cross-functional performance improvement, transformation, or change initiatives
Proven ability to lead and influence across a matrixed organization
Ability to understand revenue cycle performance, interpret complex analytics, identify the story behind the numbers, and translate insights into executive strategy

Benefits

Comp & perks

Annual bonus plan at a target of 30.00%
Competitive benefits package
Opportunity to constantly learn, collaborate across groups and explore new paths for your career
Opportunity to contribute, think boldly and create meaningful work
Reasonable accommodation for applicants with disabilities