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About the role
Key responsibilities & impact- Provide support to clients through different channels
- Assist in the daily operational processes that connect Product, Finance, and Operations and comply with SLA
- Support data validation and reconciliation tasks to ensure accuracy across systems
- Collaborate with the Product and Engineering teams to identify process improvements and automation opportunities
- Help build and maintain dashboards and reports to track key business and operational metrics
- Contribute to the implementation of new product features from an operational and financial perspective
- Participate in testing and validating new tools or processes before rollout
- Help identify inefficiencies and propose data-driven solutions to enhance internal operations
- Support the creation and maintenance of standard operating procedures (SOPs), ensuring they are complete, up to date, and accessible
- Review existing internal documentation (runbooks, process guides, operational wikis) to identify gaps, inconsistencies, or outdated content
- Track the status of documentation across teams using a documentation registry or tracker, flagging items due for review
- Follow and enforce documentation standards — structure, naming conventions, version control — across operational assets
- Coordinate periodic documentation reviews with process owners to validate accuracy after product changes or operational updates
- Support audit and compliance readiness by ensuring key processes are properly documented and evidence is readily available
- Report to the Product Operations Manager and interact with multiple stakeholders in different countries
Requirements
What you’ll need- Student pursuing a Bachelor’s Degree in Accounting, Finance, Business Administration, Economics, or related field
- 6 months to 1 year of experience in a similar role at a tech, fintech, or financial institution
- Intermediate proficiency in Excel (experience with formulas, pivot tables, and data analysis)
- Strong analytical and problem-solving skills
- Basic understanding of accounting principles, financial operations, and data management
- Detail-oriented, organized, and able to handle multiple priorities in a fast-paced environment
- Curious and proactive — you enjoy learning new tools, understanding how things work, and improving them
- Team player with excellent communication skills and a collaborative mindset
- Excited about R2’s mission and motivated by the challenge of working in a dynamic start-up environment
- Strong analytical skills
- Organizing and prioritizing
- Willingness to learn new skills
- Attention to detail and accuracy — especially in documentation and process tracking
- Problem-solving skills
- Teamwork
- Ability to meet deadlines
- Confidentiality