Product Operations Manager, LatAm

R2 Companies

. Lead R2’s Customer Support, Payments, and Product Operations .

Posted 10/28/2026full-timeRemote • Colombia, Brazil, Argentina, PeruMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer support, payments, and product operations across multiple Latin American countries, with a strong focus on data-driven decision-making, process design, and operational performance management. Proficient in scaling operations through automation and AI initiatives while ensuring compliance with payments regulations.

Highest-signal resume keywords

Customer Support ManagementPayments OperationsData-Driven Decision MakingTeam LeadershipProcess Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI DefinitionWorkflow DocumentationOperational Performance ManagementData AnalysisAI ImplementationAutomation in OperationsCapacity PlanningVendor ManagementPayments Regulations KnowledgeEmbedded Finance Experience

Soft Skills

Excellent CommunicationStakeholder Management

Tools & Technologies

DashboardsOperational Frameworks

Industry Keywords

FintechPaymentsLendingHigh-Growth TechLATAM Operations

About the role

Key responsibilities & impact

Lead R2’s Customer Support, Payments, and Product Operations
Manage and develop a team of operations leads, analysts, and interns
Help shape the product, product and geographic expansion, and technical strategy as part of the Product organization leadership team
Identify bottlenecks and improvement opportunities using data, and lead optimization initiatives end to end
Own operational performance across Mexico, Colombia, Peru, and Chile, including SLAs, quality, volumes, and cost per operation
Define and track KPIs including response and resolution times, CSAT/NPS, Product Operations turnaround, and payment/disbursement accuracy
Scale operations through capacity planning, staffing models, and scalable processes
Drive automation and AI initiatives, including AI support agents, Product Operations automation, and operations workflows
Strengthen operational controls and QA across Product Operations and payments with Risk, Legal, and Finance
Partner with Product, Engineering, Growth, and Risk to translate operational pain points into product requirements and support feature rollouts
Manage critical escalations with partners and internal teams
Report operational health to leadership

Requirements

What you’ll need

Proven track record running customer support, payments, or Product Operations/onboarding operations at scale in a fast-growing environment
Experience operating across multiple countries in Latin America
Data-driven: define KPIs, build or work closely with dashboards, and use data to make decisions and prioritize
Strong process designer, comfortable setting SLAs, documenting workflows, and managing vendors or BPOs
Demonstrated experience working with data, software, and product teams to build operating frameworks, data, and dashboards
Excellent communicator with stakeholders at all levels
Fluent in Spanish and professional English
6-10 years of experience in operations at a fintech, payments, lending, or high-growth tech company
At least 2 years leading and scaling teams
Hands-on experience implementing AI or automation in operations (bonus)
Knowledge of payments regulations in LATAM (bonus)
Portuguese (bonus)
Experience in embedded finance or platform partnerships (bonus)

Benefits

Comp & perks

Eligible team members have the opportunity to participate in R2’s Phantom Share Program, a performance-based incentive
The chance to join a high-impact, mission-driven fintech
Ownership and impact in a fast-paced, growth-oriented startup
Cross-functional collaboration with exceptional teams
Exposure to complex regulatory challenges and innovation in embedded finance