Crisis Communication Officer

Rabobank

. Prioritise major incidents and assess communication requirements .

Posted 10/23/2026full-timeUtrecht • NetherlandsMid-LevelSenior💰 €4,105 - €5,862 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis communication, stakeholder management, and effective decision-making under pressure, with a strong focus on maintaining clear communication and improving processes. Proficient in both Dutch and English, with a proactive and results-driven approach to managing incidents and stakeholder expectations.

Highest-signal resume keywords

Crisis CommunicationStakeholder ManagementFluency in Dutch and EnglishCommunication SkillsCopywriting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis CommunicationStakeholder ManagementCopywritingIncident ManagementReliability Assessment

Soft Skills

Strong Communication SkillsAbility to Work Under PressureProactive ApproachFlexibilityResults-Driven

Industry Keywords

Major Incident CommunicationReputation ManagementBusiness Disruption PreventionInternal and External CommunicationsCrisis Communication Processes

About the role

Key responsibilities & impact

Prioritise major incidents and assess communication requirements
Create and distribute clear, consistent internal and external communications throughout incidents
Liaise with technology, business, customer care and leadership stakeholders
Maintain accurate information flow and support effective decision-making
Manage stakeholder expectations while balancing speed, clarity and communication impact
Improve crisis communication processes, tools and stakeholder engagement
Support crisis communications globally within the Major Incident Communication team
Help prevent and minimise business disruptions for customers and employees

Requirements

What you’ll need

At least five years of experience in communications and stakeholder management
A bachelor’s degree or higher
Fluency in spoken and written Dutch and English
Strong communication skills and stakeholder sensitivity
Ability to remain calm and work effectively under pressure
Proactive, quality-focused and results-driven approach
Flexibility to participate in 24/7 stand-by shifts approximately once every five weeks
Experience with on-call duties and working under time pressure is advantageous
Experience working with IT from a business perspective is advantageous
Experience in crisis communication is advantageous
Experience in reputation management is advantageous
Experience in copywriting is advantageous
Reliability assessment is part of the procedure
An assessment can be part of the application process

Benefits

Comp & perks

Thirteenth month's salary
8% holiday allowance
10% Employee Benefit Budget
EUR 1,400 development budget per year
Hybrid working: balance between home and office work
Pension with adjustable maximum personal contribution