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Rabobank

Senior Banking Operations Specialist – Payments

Rabobank

. Act as the Manager's delegate and second-in-charge, providing day-to-day operational leadership, workflow oversight, coaching, guidance and support .

Posted 10/26/2026full-timeSydney • AustraliaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in banking operations and payments processing, with a strong focus on compliance, risk management, and continuous improvement. Proven ability to lead teams, manage complex customer requests, and enhance operational efficiency while ensuring adherence to regulatory requirements.

Highest-signal resume keywords
Banking Operations ManagementPayments Processing ExpertiseRegulatory Compliance KnowledgeStakeholder Relationship ManagementLean Six Sigma White Belt Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Payments OperationsTransaction ServicesRisk ManagementQuality AssuranceProcess ImprovementAnalytical SkillsProblem-Solving SkillsAttention to DetailOperational OversightComplex Customer Request Management
Soft Skills
Communication SkillsStakeholder ManagementCoaching and GuidanceInitiativeAccountability
Tools & Technologies
Microsoft Office Applications
Certifications & Qualifications
Lean Six Sigma White Belt Certification
Industry Keywords
AML/CTFFATCABanking Code of PracticeFinancial ServicesContinuous Improvement

About the role

Key responsibilities & impact
  • Act as the Manager's delegate and second-in-charge, providing day-to-day operational leadership, workflow oversight, coaching, guidance and support
  • Champion team capability through training, knowledge sharing, quality reviews and cross-training
  • Support procedure reviews, process enhancements and continuous improvement activities
  • Act as a senior subject matter expert for payments operations, investigations and transaction services
  • Provide guidance on complex matters and escalations
  • Process and authorise domestic, international and foreign currency transactions in accordance with policy and regulatory requirements
  • Manage complex customer requests, payment exceptions and operational issues
  • Support risk management activities including quality assurance, control testing, incident management and remediation
  • Ensure compliance with internal policies, regulatory obligations and industry standards
  • Build stakeholder relationships and contribute to system testing, process change and operational resilience initiatives

Requirements

What you’ll need
  • 5+ years' experience in banking operations, payments, transaction services or a related financial services environment
  • Strong understanding of banking operations, payments processing, compliance & risk management
  • Knowledge of banking products, including lending, deposits & payment services
  • Understanding of regulatory requirements including AML/CTF, FATCA & the Banking Code of Practice
  • Excellent communication & stakeholder management skills
  • Strong analytical & problem-solving skills with exceptional attention to detail
  • Ability to manage competing priorities & perform effectively in a fast-paced environment
  • Demonstrated initiative, accountability & a continuous improvement mindset
  • Demonstrated ability to coach, guide and support others, with an interest in continuing to develop leadership capability
  • Strong working knowledge of Microsoft Office applications
  • Lean Six Sigma White Belt certification (or willingness to obtain) highly regarded

Benefits

Comp & perks
  • Hybrid working: A mix of work in our newly refurbished CBD office & at home
  • Wellbeing leave: Extra days to support your health & work-life balance
  • Education Assistance Program to support your growth
  • Parental leave: Up to 14 weeks’ paid leave to support you & your family
  • Additional leave options: Earn an extra week of annual leave & purchase up to two more
  • Insurance cover: Employer-funded Death, TPD & Income Protection
  • Workplace giving: Matched donations through our community giving program
  • Annual wardrobe or equipment allowance
  • Flu shot
  • Gym passport discount
  • Health insurance discounts