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About the role
Key responsibilities & impact- Manage an end-to-end service design project in practice
- Research current learning and development journeys of bankers during their early career
- Investigate the effectiveness of learning experiences and factors influencing junior bankers' motivation to continue their careers at Rabobank
- Identify user needs, barriers and opportunities related to expertise building, confidence and career progression
- Translate research findings into strategic design directions and a final concept or outcome
- Create journey maps or service blueprints showing how people, processes and technology connect
- Develop, prototype and test services, tools or experience concepts supporting learning and performance
- Present meaningful outcomes for end users
- Work independently and collaborate with stakeholders and multidisciplinary teams
- Communicate research insights and prototypes to stakeholders
Requirements
What you’ll need- You are in the final phase of a relevant master's degree, such as Strategic Product Design, Design for Interaction, Industrial Design or a similar degree
- You can complete your master's degree through this graduation internship
- You are enrolled at a Dutch university
- You are based in the Netherlands
- You are fluent in English
- You can work independently and take ownership of your project
- You can collaborate with stakeholders and multidisciplinary teams
- You can start your internship in January 2026
- Familiarity with service design methods such as user research, journey mapping, service blueprinting, prototyping or testing is a nice-to-have
- Interest in complex organisational learning and development questions is a nice-to-have
- Ability to translate research findings into clear and practical design directions is a nice-to-have
- Strong visualisation and storytelling skills are a nice-to-have
- Motivational letter, CV and portfolio are required for application
- A reliability assessment is part of the procedure
Benefits
Comp & perks- An internship allowance of EUR 600 gross per month based on a 36-hour week
- Personal guidance
- A professional working and learning environment
- An internship community and inspiring events
- Flexible start and end dates, which can be agreed to suit your master's programme
- Option to work from home on non-team days
- Guidance and collaboration with experienced colleagues