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Account Provisioning Specialist – Enterprise
Rackner. Fulfill standard and complex access requests end to end: intake, identity and prerequisite checks, role mapping, approval routing, account creation or modification, training-domain authorization, validation, notification and closure evidence.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-volume account provisioning and Identity Access Management (IAM) operations, with a strong focus on process automation and compliance within the Military Health System. Proficient in managing service requests and maintaining role matrices while ensuring timely access management.
Highest-signal resume keywords
High-Volume Account ProvisioningIAM OperationsServiceNow ExperienceProvisioning Automation RolloutsPublic Trust Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Access ManagementRole MappingIdentity ChecksAccount CreationCompetency-Password UpdatesRequest ProcessingDocumentation PreparationAutomation IdentificationStatus ReportingUser Role Knowledge
Soft Skills
MonitoringTracking DelaysCommunication
Tools & Technologies
ServiceNowMHS GENESISJOMIS
Certifications & Qualifications
Public Trust ClearanceTier 3 Background Investigation Eligibility
Industry Keywords
Military Health SystemClinical InformaticsAccess RequestsPrivileged RequestsSensitive Requests
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Fulfill standard and complex access requests end to end: intake, identity and prerequisite checks, role mapping, approval routing, account creation or modification, training-domain authorization, validation, notification and closure evidence.
- Maintain the cross-application role matrix and process recurring competency-password updates.
- Direct clinical, privileged and sensitive requests to the clinical informatics team for review and prepare the required documentation for Government review and approval.
- Monitor request processing timelines, track delays and dependencies, and provide status reports by application, role, and request type.
- Identify repeatable request types for automation and preserve manual procedures until each automation is authorized.
- Manage high-volume user account provisioning and application access for MHS GENESIS and JOMIS users across the Military Health System.
- Oversee the end-to-end access management process from initial request through successful provisioning.
Requirements
What you’ll need- Minimum of 2+ years with high-volume account provisioning or IAM operations
- Experience processing and managing service requests through ServiceNow
- Must be eligible to undergo and successfully complete a Tier 3 background investigation
- Public Trust (Tier 3) clearance
- Knowledge of MHS GENESIS user roles and position requirements (preferred)
- Familiarity with JOMIS (preferred)
- Experience with provisioning automation rollouts (preferred)
Benefits
Comp & perks- Company-supported professional certifications aligned with program work.
- Professional development and career growth opportunities.
- 401(k) with 100% company match up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and company holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay schedule and team events.