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Change & Release Coordinator – Federal Health IT
Rackner. Track scheduled technology changes and release activities, maintaining visibility into implementation timelines, dependencies, potential scheduling conflicts, and impacts on affected users.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in change and release coordination within an ITIL-based environment, ensuring stakeholder readiness and effective communication throughout the release process. Proficient in managing dependencies and impacts on users while supporting clinical validation activities.
Highest-signal resume keywords
ITIL 4 Foundation CertificationChange CoordinationRelease ManagementServiceNow Change ManagementEHR Release Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change CoordinationRelease ManagementStakeholder AssessmentImpact AnalysisDocumentation Management
Soft Skills
CommunicationCollaborationOrganizational Skills
Tools & Technologies
ServiceNow
Certifications & Qualifications
ITIL 4 Foundation CertificationProsci Certification
Industry Keywords
Organizational ChangeRelease CoordinationClinical InformaticsEHR
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Track scheduled technology changes and release activities, maintaining visibility into implementation timelines, dependencies, potential scheduling conflicts, and impacts on affected users.
- Assess the operational and user-facing impact of planned changes, identifying affected stakeholders and coordinating appropriate preparation activities.
- Coordinate and document stakeholder readiness checks before planned releases, communicating outstanding preparation needs and unresolved dependencies to appropriate teams.
- Work with training and communications teams to align learning resources, supporting knowledge materials, and user-facing information with planned release schedules.
- Coordinate release-related communications and collaborate with clinical informatics teams to support required clinical validation activities ahead of relevant changes.
- Maintain accurate change and release coordination records, documenting readiness activities, status updates, and outstanding follow-up items.
- Provide relevant change and release coordination information to post-release incident reviews, supporting operational visibility and continuous improvement of release readiness.
Requirements
What you’ll need- Minimum of 3 years of professional experience in organizational change or release coordination within an ITIL-based environment.
- ITIL 4 Foundation certification.
- Eligibility for a Tier 3 investigation in accordance with applicable federal personnel-vetting requirements.
- Prosci experience or certification preferred.
- Experience using the ServiceNow Change Management module preferred.
- Experience supporting electronic health record (EHR) releases preferred.
Benefits
Comp & perks- Professional development and company-supported certification opportunities.
- 401(k) retirement plan with a 100% company match on contributions up to 6%.
- Medical, dental, vision, life, and disability insurance.
- Paid time off and company holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and company team events.