Clinical Workflow Analyst – Federal Health IT

Rackner

. Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths .

Posted 11/9/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in supporting Electronic Health Records (EHR) and clinical applications, with strong capabilities in troubleshooting, documentation, and communication across clinical and technical teams. Proficient in analyzing application performance and workflow impacts to enhance user adoption and operational efficiency.

Highest-signal resume keywords

Electronic Health Records (EHR) SupportServiceNow Case ManagementFunctional TroubleshootingITIL 4 Foundation CertificationClinical Workflow Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportWorkflow DocumentationEHR Utilization AnalyticsApplication Performance InsightsTroubleshootingCase Resolution ManagementFunctional Application ExpertiseClinical Application SupportData AnalysisUser Adoption Improvement

Soft Skills

Analytical SkillsCommunication SkillsCoordination SkillsDocumentation SkillsProblem-Solving Skills

Certifications & Qualifications

ITIL 4 Foundation CertificationU.S. Government Secret Security Clearance

Industry Keywords

Clinical ApplicationsMilitary Healthcare EHROperational Healthcare ApplicationsTier II/III SupportGo-Live Support

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths
Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed
Maintain clinical workflow documentation and competency mappings
Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to stakeholders
Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure
Analyze service tickets and application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes
Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite engagement

Requirements

What you’ll need

5+ years of professional experience supporting electronic health records (EHR) or clinical applications
Direct professional experience supporting clinical workflows within designated military healthcare EHR environments
Professional experience handling application support cases using ServiceNow
Active U.S. Government Secret security clearance
Strong functional troubleshooting, analytical, documentation, and communication skills, with the ability to coordinate effectively across clinical and technical teams
Familiarity with specialized operational or field healthcare applications (preferred)
ITIL 4 Foundation certification (preferred)
Experience with EHR utilization analytics and application performance insights tools (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and disability insurance coverage
401(k) retirement plan with company matching contributions
Paid time off and company holidays
Professional development and certification support
Remote-work equipment and home-office resources
Fitness and wellness benefits