Deputy Program Manager – Federal Health IT Operations

Rackner

. Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.

Posted 11/7/2026full-timeRemote • Virginia • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in service management and operations leadership within Department of Defense (DoD) programs, with a strong focus on coordinating resources and schedules across multiple teams to ensure operational readiness and continuity. Holds relevant certifications such as ITIL 4 Foundation and possesses an active U.S. Government Secret security clearance.

Highest-signal resume keywords

Service ManagementOperations LeadershipITIL 4 Foundation CertificationDepartment of Defense (DoD) ExperienceProject Management Professional (PMP) Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource CoordinationOperational ReadinessScheduling ManagementService ContinuityRisk Communication

Soft Skills

LeadershipProblem-SolvingCommunication

Tools & Technologies

ServiceNow Field Service Management

Certifications & Qualifications

ITIL 4 Foundation CertificationITIL 4 Managing Professional CertificationProject Management Professional (PMP) Certification

Industry Keywords

Federal Health ITMilitary ExercisesOperational PrioritiesSupplemental StaffingU.S. Government Secret Security Clearance

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
Manage workforce capacity and resource coordination to support operational readiness and service continuity.
Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
Coordinate supplemental staffing and surge support in response to changing mission needs while ensuring activities remain within authorized work requirements.
Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.
Support the Program Manager and maintain operational continuity when acting on their behalf.

Requirements

What you’ll need

8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
ITIL 4 Foundation certification.
Active U.S. Government Secret security clearance.
Preferred: ITIL 4 Managing Professional certification.
Preferred: Project Management Professional (PMP) certification.
Preferred: Experience with ServiceNow Field Service Management.
Preferred: Coordinating schedules and operational resources across globally distributed teams.
Remote within the United States; National Capital Region preferred.

Benefits

Comp & perks

Company-supported certifications and professional development opportunities.
Career development and leadership opportunities.
401(k) with a 100% company match on contributions up to 6%.
Medical, dental, vision, life, and disability coverage.
Generous paid time off and paid holidays.
Home-office equipment and remote-work support.
Fitness and wellness reimbursement.
Weekly pay and team events.