Field Service Representative – Trainer, Military Health IT

Rackner

. Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including support following unit or personnel rotations.

Posted 11/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering functional training and support for military medical personnel, with a strong background in JOMIS applications and the ability to troubleshoot technical issues in challenging environments. Holds an active U.S. Government Secret security clearance and is qualified to provide structured training and field support.

Highest-signal resume keywords

JOMIS Application SupportMilitary Medical BackgroundInstructor-Qualified Training DeliveryActive U.S. Government Secret Security ClearanceServiceNow Mobile Offline Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JOMIS ApplicationsBATDOKTMDS/CDPTBLDMHS GENESIS TheaterTroubleshootingTechnical SupportSystem Administration TrainingFunctional Training DeliveryField Support

Soft Skills

CollaborationCoachingCommunication

Tools & Technologies

ServiceNow

Industry Keywords

Military Healthcare OperationsOperational DeploymentsTraining Equipment PreparationContinuity of Medical Application Support

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including support following unit or personnel rotations.
Support military exercises, system fielding activities, and operational deployments, including preparing training equipment and assisting users in the field.
Own and troubleshoot escalated application support issues at operational sites with limited local IT support, coordinating resolution with technical teams as needed.
Help maintain continuity of medical application support in disconnected, intermittent, or limited-connectivity environments.
Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues and support effective resolution.
Deliver assigned system administrator training and provide additional instructional or field-support coverage as operational needs change.

Requirements

What you’ll need

At least 3 years of professional experience supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
Instructor-qualified, with the ability to deliver structured, formal training.
Active U.S. Government Secret security clearance.
Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.
Military medical background or experience supporting military healthcare operations (preferred).
Qualifications or hands-on experience across multiple JOMIS applications (preferred).
Experience with ServiceNow Mobile Offline (preferred).

Benefits

Comp & perks

Company-supported certifications and professional development opportunities.
Career-development and leadership opportunities.
401(k) with a 100% company match up to 6%.
Medical, dental, vision, life, and disability insurance.
Generous paid time off and paid holidays.
Home-office equipment and remote-work support.
Fitness and wellness reimbursement.
Weekly pay and company team events.