FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow IT Service Management (ITSM) operations, including ticket triage, routing, and service-level monitoring, while maintaining compliance with federal healthcare technology standards. Proficient in analyzing service trends and operational performance reporting to enhance service delivery.
Highest-signal resume keywords
ITIL 4 Foundation CertificationServiceNow ITSM OperationsTicket Triage and RoutingService-Level MonitoringFederal Healthcare Technology Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket TriageService-Level MonitoringOperational Record MaintenanceIncident CategorizationService Request RoutingSLA TrackingOperational AnalysisDocumentation ManagementDefect TrackingTechnical Attention Documentation
Soft Skills
CollaborationCommunicationAnalytical ThinkingProblem-Solving
Tools & Technologies
ServiceNowReporting CapabilitiesNon-Production EnvironmentsSandbox Environments
Certifications & Qualifications
ITIL 4 Foundation CertificationU.S. Government Secret Security Clearance
Industry Keywords
Federal HealthcareIT Service ManagementRegulated Technology EnvironmentsClinical Technology SupportOperational Performance Reporting
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Triage, categorize, and route incoming incidents and service requests across designated ServiceNow ITSM queues
- Coordinate handoffs to clinical workflow, training, account provisioning, application, and technical specialists
- Monitor response and resolution windows and track SLA clocks
- Document approved pause reasons and service delays
- Maintain accurate ticket histories, status updates, supporting documentation, and audit-ready closure evidence
- Analyze ticket activity, recurring issues, and service trends
- Prepare weekly operational reviews and provide inputs to monthly performance reporting
- Administer and validate assigned non-production and sandbox environments following upgrades
- Perform authorized operational checks and document findings requiring technical attention
- Track inherited application defects through documented disposition, including owners, severity classifications, progress updates, and supporting evidence
- Collaborate with cross-functional teams supporting federal healthcare technology operations
Requirements
What you’ll need- ITIL 4 Foundation certification
- Minimum of two years of professional experience in ServiceNow IT Service Management (ITSM) queue operations, including ticket triage, routing, service-level monitoring, and maintaining accurate operational records
- Eligibility to undergo the applicable Tier 3 federal investigation
- Active U.S. Government Secret security clearance required for designated assignments
- Preferred: experience supporting service desk operations or IT service management within federal healthcare or similarly complex, regulated technology environments
- Preferred: experience using ServiceNow reporting capabilities to analyze service trends, monitor ticket activity, or support operational performance reporting
- Preferred: familiarity with enterprise healthcare applications, clinical technology support environments, or specialized operational systems
Benefits
Comp & perks- Professional development and company-supported certification opportunities
- 401(k) retirement plan with a 100% company match on contributions up to 6%
- Medical, dental, vision, life, and disability insurance
- Paid time off and company holidays
- Home-office equipment and remote-work support
- Fitness and wellness reimbursement
- Weekly pay and company team events
- Benefits subject to applicable eligibility requirements and plan terms