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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in performance analysis and quality assurance, with a strong focus on data validation, report development, and cross-functional collaboration. Proficient in utilizing Microsoft Excel and Power BI to analyze metrics and present insights effectively.
Highest-signal resume keywords
Performance AnalysisData ValidationMicrosoft ExcelPower BICertified Quality Auditor (CQA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Metrics AnalysisQuality AssuranceAuditingReport DevelopmentData Reliability Improvement
Soft Skills
Attention to DetailAnalytical ThinkingProblem-SolvingEffective CommunicationCollaboration
Tools & Technologies
Microsoft ExcelPower BI
Certifications & Qualifications
Certified Quality Auditor (CQA)ITIL 4Six Sigma
Industry Keywords
Service-Level Agreements (SLAs)Performance-Based ContractsQuality Management ProcessesCompliance ReportingContinuous Improvement Initiatives
About the role
Key responsibilities & impact- Analyze and track key performance metrics to measure success and identify areas for improvement.
- Ensure data and reports are accurate, consistent, and meet quality standards.
- Identify discrepancies, troubleshoot reporting issues, and help improve data reliability.
- Develop monthly and quarterly reports highlighting trends, insights, and improvement opportunities.
- Review and validate data against original sources to ensure accuracy.
- Partner with cross-functional teams to review results, share insights, and support informed decision-making.
- Maintain clear documentation of performance results, findings, and recommended improvements.
Requirements
What you’ll need- Minimum of 3 years of experience in performance analysis, quality assurance, auditing, or a related field.
- Proficiency in Microsoft Excel and Power BI.
- Hands-on experience analyzing performance metrics, validating data, and developing reports.
- Excellent attention to detail, analytical thinking, and problem-solving abilities.
- Effective communication and collaboration skills, with the ability to present insights clearly across teams.
- Must be able to successfully complete required background screening.
- Clearance: Public Trust.
- Preferred: Relevant certifications such as Certified Quality Auditor (CQA), ITIL 4, or Six Sigma.
- Preferred: Knowledge of service-level agreements (SLAs), performance-based contracts, or quality management processes.
- Preferred: Background in performance auditing, compliance reporting, and continuous improvement initiatives.
Benefits
Comp & perks- Medical, dental, vision, life, and disability insurance.
- 401(k) retirement plan with company matching contributions.
- Paid time off and paid holidays.
- Professional development and company-supported certification opportunities.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement programs.
- Weekly pay and company team events.
- Benefits are subject to applicable plan terms and eligibility requirements.