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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in automating workflows and integrating systems using ServiceNow, with a strong focus on REST API development and GitLab CI/CD practices. Proven ability to evaluate automation opportunities and enhance operational efficiency through technical solutions.
Highest-signal resume keywords
ServiceNow Flow DesignerGitLab CI/CDREST API DevelopmentAutomation EngineeringInfrastructure as Code
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automation DevelopmentWorkflow EnhancementIntegration HubTechnical Issue DiagnosisPerformance Improvement
Tools & Technologies
ServiceNowGitLabFlow DesignerIntegration Hub
Certifications & Qualifications
Eligibility for Tier 3 Federal Background Investigation
Industry Keywords
Automation OpportunitiesOperational TrendsControlled ReleasesQuality ChecksAI-Assistant Integration
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Evaluate automation opportunities using service data, operational trends, and stakeholder input; maintain a prioritized automation backlog.
- Build, test, and enhance ServiceNow workflows using Flow Designer and Integration Hub, including request catalogs, role templates, and self-service forms.
- Develop and maintain REST API integrations connecting ServiceNow with approved enterprise systems.
- Engineer and optimize GitLab CI/CD pipelines and infrastructure-as-code solutions with automated testing, quality checks, and security practices.
- Integrate approved AI-assistant capabilities with ServiceNow case creation and authorized knowledge resources.
- Validate automation and integration changes, diagnose technical issues, and implement reliability and performance improvements.
- Execute controlled releases and limited pilots, measure results, and support troubleshooting or rollback.
Requirements
What you’ll need- 4+ years of professional software engineering or platform engineering experience.
- Hands-on experience developing automation with ServiceNow Flow Designer and Integration Hub.
- Experience with GitLab CI/CD and infrastructure as code.
- Developing or implementing REST API integrations.
- Eligibility for a Tier 3 federal background investigation.
Benefits
Comp & perks- Medical, dental, vision, life, and disability insurance.
- 401(k) retirement plan with company matching contributions.
- Paid time off and paid holidays.
- Professional development and company-supported certification opportunities.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement programs.
- Weekly pay and company team events.
- Benefits are subject to applicable plan terms and eligibility requirements.