Manager, Customer Success – Mid-Market

Radicle Health

. Lead, coach, and develop a team of Customer Success Managers .

Posted 10/9/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success teams, driving renewal and upsell strategies, and managing customer relationships to achieve retention and revenue goals. Proficient in utilizing CRM tools like Salesforce to enhance customer experience and oversee contract renewals.

Highest-signal resume keywords

Customer Success LeadershipRenewal Strategy ManagementSalesforce ProficiencyRelationship ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementRenewal Process OversightChurn Reduction StrategiesRevenue RetentionData Analysis for Customer Experience

Soft Skills

Problem-SolvingCommunicationRelationship BuildingTeam DevelopmentPrioritization

Tools & Technologies

SalesforceCRM SoftwareElectronic Health Record Software

Industry Keywords

Customer SuccessSocial Services SectorMission-Driven EnvironmentMulti-Product PortfolioCustomer Risk Management

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Success Managers
Serve as executive sponsor for key accounts and escalation point for enhanced customer support
Build deep, multi-threaded customer relationships
Use customer and internal data to improve the customer experience
Collaborate with Customer Training, Implementation, Billing, and Support
Oversee the end-to-end renewal process and ensure timely contract renewals
Maintain accurate renewal forecasting and visibility throughout the renewal cycle
Own and achieve net revenue retention targets
Drive renewal, upsell, and expansion outcomes across the team’s portfolio
Attend promotional events at industry-related conferences

Requirements

What you’ll need

Proven experience leading teams through change in a mission-driven environment
Experience leading renewal, add-on, and upsell strategies, with a track record of reducing churn, managing customer risk, and achieving retention and revenue goals
Proficiency in Salesforce or another CRM
Ability to manage and prioritize multiple competing initiatives across a multi-product portfolio
Exceptional problem-solving, communication, and relationship management skills
Strong cross-functional acumen
At least 5 years of experience in customer success or a related field
At least 3 years in a leadership role
Familiarity with Electronic Health Record software and the social services sector is a plus

Benefits

Comp & perks

Unlimited PTO policy
Competitive medical, dental, and vision healthcare coverage
401k matching
Paid holidays
Volunteer time off
Paid parental leave
Remote work stipend
Variable compensation