Manager, Customer Success – Scaled, Digital

Radicle Health

. Lead, coach, and develop a team of Customer Success Managers supporting scaled customers .

Posted 10/9/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing Customer Success teams, driving retention and revenue goals, and executing scalable customer success strategies. Proficient in utilizing Salesforce and customer success tools to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success LeadershipRetention And Revenue StrategiesSalesforce ProficiencyDigital Customer Success ProgramsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementRenewal StrategiesRisk ManagementData AnalysisProgram PlanningAutomated CommunicationsCustomer InsightsPresentation SkillsFacilitation SkillsWriting Skills

Soft Skills

CoachingMotivating Team MembersProblem-SolvingCollaboration

Tools & Technologies

SalesforceHubSpotCustomer Success ToolsAutomation Tools

Industry Keywords

Human ServicesElectronic Health Record SoftwareCustomer EngagementCustomer SatisfactionGrowth Opportunities

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Success Managers supporting scaled customers
Set clear expectations and accountability for customer and team outcomes
Oversee customer health, risk management, renewals, and growth opportunities; serve as an escalation point
Own retention and net revenue retention goals, timely renewals, growth targets, forecasting, and visibility into customer risk and expansion opportunities
Attend promotional events at industry-related conferences
Develop and execute the digital Customer Success strategy for scalable programs across customer segments
Own 1:many engagement programs, including office hours, town halls, targeted email campaigns, and other proactive lifecycle programs
Lead program planning and execution, including topics, content, presenters, invitations, facilitation, and follow-up
Partner with product experts to deliver relevant customer guidance
Track program reach, participation, engagement, product adoption, customer satisfaction, and retention; test and refine programs using results and feedback
Use Salesforce and customer success tools to maintain data, prioritize outreach, and report on portfolio performance and digital program impact
Collaborate with Customer Success leaders, Marketing, Product, Customer Training, Implementation, Billing, and Support
Bring customer feedback and trends into internal planning to identify customer challenges and opportunities

Requirements

What you’ll need

Experience leading teams through change in a mission-driven environment, supporting, coaching, and motivating team members while maintaining team performance and quality of service for human services organizations
Background building digital or scaled customer success programs, including 1:many and automated communications, using data and feedback to improve outcomes
Proficiency leading renewal and expansion strategies, managing customer risk, and achieving retention and revenue goals
Strong presentation, facilitation, and writing skills
Proficiency with Salesforce, HubSpot, or another CRM, along with customer success and automation tools for campaign execution, customer insights, and reporting
Strong problem-solving and cross-functional collaboration skills
At least 5 years of experience in customer success or a related field, with at least 3 years in a leadership role
Familiarity with Electronic Health Record software and the human services sector is a plus

Benefits

Comp & perks

Unlimited PTO policy
Competitive medical, dental, and vision healthcare coverage
401k matching
Paid holidays
Volunteer time off
Paid parental leave
Remote work stipend