Technical Support Specialist

Radicle Health

. Respond to customer inquiries via email and virtual meetings .

Posted 10/9/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and effective communication skills to address customer inquiries and technical issues. Proficient in basic to intermediate scripting languages to support customer data investigations and enhance documentation.

Highest-signal resume keywords

Basic To Intermediate Scripting Language CapabilitiesExcellent Verbal And Written Communication SkillsStrong Problem-Solving AbilitiesCustomer Support ExperienceAdaptability And Openness To Change

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLJavaScriptDominoScripting QueriesTechnical TroubleshootingDocumentationData Investigation

Soft Skills

Clear CommunicationEmpathyCollaborationCustomer FocusKnowledge Sharing

Tools & Technologies

Knowledge BaseTroubleshooting GuidesCustomer Support Tools

Certifications & Qualifications

Scripting/Database BasicsCloud FundamentalsSFDC

Industry Keywords

Customer SupportTechnical SupportProduct FunctionalityIntegrationsSelf-Service Resources

Tech Stack

Tools & technologies

CloudJavaScriptSFDCSQL

About the role

Key responsibilities & impact

Respond to customer inquiries via email and virtual meetings
Resolve customer issues with product functionality, reporting, and integrations
Write basic to intermediate scripting queries to investigate customer data problems
Document solutions in the knowledge base
Troubleshoot technical issues and escalate complex cases when necessary
Communicate clearly and empathetically with customers
Update and maintain customer support knowledge base and troubleshooting guides
Collaborate with internal teams to keep customer-facing documentation current
Improve self-service resources
Work with product, engineering, and customer success teams to escalate feedback and technical issues
Provide backup assistance to Engineering in manual testing
Act as a bridge between customers and internal teams
Track and report common customer issues and suggest process improvements
Participate in team meetings and feedback sessions
Stay current with product changes and customer support best practices
Support colleagues through issue assistance and knowledge sharing

Requirements

What you’ll need

Basic to intermediate scripting language capabilities (SQL, JavaScript, Domino, etc.)
Excellent verbal and written communication skills to effectively convey technical information to stakeholders
Strong problem-solving abilities
Adaptability and openness to change
Strong customer focus
0-2 years of relevant experience in customer support or junior technical role
Studying for relevant certifications preferred but not required (such as scripting/Database basics, Cloud Fundamentals, SFDC, etc.)

Benefits

Comp & perks

Unlimited PTO policy
Competitive medical, dental, and vision healthcare coverage
401k matching
Paid holidays
Volunteer time off
Paid parental leave
Remote work stipend