DTC Ecommerce Ops & Insights Specialist

Radio Systems Corporation

. Own assigned technical and digital projects from intake through close, creating scope, requirements, workback plans, owners, milestones, dependencies, risks, decisions, and acceptance criteria .

Posted 9/17/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in DTC Ecommerce Operations, Technical Project Management, and Digital Analytics, with a strong focus on Google Analytics 4, Tableau, and Shopify. Capable of translating business needs into actionable tasks while maintaining data integrity and driving project success through effective communication and collaboration.

Highest-signal resume keywords

DTC Ecommerce OperationsGoogle Analytics 4Tableau Dashboard DevelopmentShopify ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRequirements GatheringWorkback PlanningTask OwnershipRisk ManagementQA TestingData CleanupSegmentation AnalysisFunnel AnalysisCampaign Measurement

Soft Skills

Excellent OrganizationCuriosityFollow-ThroughWritten CommunicationVerbal Communication

Tools & Technologies

Shopify PlusTableauGoogle Analytics 4ChatGPTClaudeExcelGoogle SheetsJiraAsanaSmartsheet

Industry Keywords

DTC MetricsEcommerce Data FlowsPromotional PerformanceCohort AnalysisDigital Experimentation

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own assigned technical and digital projects from intake through close, creating scope, requirements, workback plans, owners, milestones, dependencies, risks, decisions, and acceptance criteria
Drive working sessions, follow-ups, status reporting, and handoffs to surface blockers and maintain accountability
Perform data cleanup, tracker maintenance, requirements reconciliation, platform configuration, tagging, testing, QA, documentation, and issue triage
Translate business, marketing, and technical needs into actionable tasks and coordinate delivery across ecommerce, CRM/lifecycle, SEO, Brand, Category, Creative, analytics, technology, and external partners
Build repeatable workflows, project templates, checklists, standard operating procedures, and decision logs
Build, maintain, and improve Tableau dashboards and reporting views connecting GA4, Shopify, CRM, retention, and other DTC data sources
Analyze traffic, conversion, average order value, promotions, product and category trends, retention, repeat purchase, lifetime value, onsite behavior, and customer segments
Use approved AI tools such as ChatGPT and Claude to explore data, identify patterns, assist with formulas and queries, summarize findings, create documentation, and streamline analytical workflows
Validate AI outputs and underlying data, protect confidential or customer information, document assumptions, and distinguish verified findings from hypotheses
Reconcile inconsistent sources, maintain metric definitions, investigate data-quality issues, and translate findings into recommendations and next actions
Execute approved Shopify or Shopify Plus product, collection, merchandising, promotional, navigation, content, and site-experience updates
Support DTC campaigns from intake through launch by gathering requirements, preparing briefs and assets, coordinating dependencies, and completing platform production work
Own pre-launch and post-launch QA across products, pricing, promotions, creative, copy, links, tracking, mobile responsiveness, analytics, and customer experience
Partner with technical teams to investigate Shopify, GA4, Tableau, CRM, and reporting-system breaks or discrepancies
Define goals, KPIs, data requirements, measurement plans, and post-launch readouts
Improve tracking consistency through UTM and link taxonomy, tagging requirements, documentation, QA, and dashboard governance
Support structured testing, maintain an improvement backlog, and produce recurring readouts explaining results and recommended actions

Requirements

What you’ll need

3+ years of experience spanning DTC ecommerce operations, technical or digital project management, business intelligence, digital analytics, or a closely related field
Hands-on project-management experience, including requirements gathering, workback planning, task ownership, dependencies, risk and issue management, status communication, QA, and project closure
Strong Google Analytics 4 skills, including acquisition analysis, events and conversions, funnels, segmentation, exploration reports, campaign measurement, and basic troubleshooting
Hands-on Tableau experience building, maintaining, or improving dashboards and data views
Strong Excel or Google Sheets skills for analysis and data cleanup
Working knowledge of Shopify or Shopify Plus, including the admin environment, product and collection structure, promotions, merchandising, content publishing, and ecommerce data flows
Practical experience using ChatGPT, Claude, or comparable generative-AI tools for data analysis, synthesis, documentation, troubleshooting, or workflow efficiency, with sound judgment around validation and data privacy
Understanding of DTC metrics and economics, including traffic, conversion rate, average order value, revenue, retention, repeat purchase, lifetime value, and promotional performance
Excellent organization, curiosity, follow-through, and written and verbal communication, with a collaborative, low-ego willingness to do both strategic thinking and detailed execution
Preferred: experience in a multi-brand, multi-region, or high-SKU ecommerce environment
Preferred: experience with Klaviyo, Sanity, Algolia, Recharge, Triple Whale, or comparable CRM, CMS, search, subscription, and attribution platforms
Preferred: working knowledge of SQL, data connectors, APIs, automation tools, or basic data-model concepts
Preferred: experience with Jira, Asana, Smartsheet, Monday.com, or comparable project-management tools
Preferred: familiarity with cohort analysis, promotional incrementality, digital experimentation, link tagging, campaign taxonomy, and responsible AI-enabled workflow design

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K match
Rich wellness program
Onsite health clinic
Workout facility
Ability to bring your dog to work
Collaborative and creative team-oriented work environment
Opportunities to take risks to learn and grow