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Operations Support Representative – Level I
Radiology Partners. Monitor incoming orders and images to ensure all necessary clinical information has been submitted, including image count verification .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and attention to detail while managing customer interactions and data entry in a fast-paced environment. Capable of coordinating effectively with medical professionals and ensuring timely responses to requests.
Highest-signal resume keywords
Customer Service ExperienceData Entry ProficiencyExcellent Verbal And Written CommunicationStrong Organizational SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Order EntryImage Count VerificationDocumentation Of Study ActivityTroubleshooting Non-Technical IssuesProficiency In PC Environment
Soft Skills
Strong Sense Of UrgencyAbility To Multi-TaskTeamworkProfessional DemeanorSound Judgment
Tools & Technologies
WindowsInternetInstant MessagingVirtual ChatEmail Tools
Industry Keywords
Contact Center EnvironmentMedical BackgroundInbound CallsOutbound Calls24/7 Operations
About the role
Key responsibilities & impact- Monitor incoming orders and images to ensure all necessary clinical information has been submitted, including image count verification
- Complete proactive and reactive data order entry
- Perform outbound calls requesting missing images, orders, worksheets, or other information requested by doctors
- Perform data entry of faxed orders
- Verify hospitals requesting service are covered at the time of request
- Answer inbound calls
- Coordinate conference calls for doctors, RNs, and radiology technicians
- Identify and troubleshoot non-technical issues, such as mismatched studies
- Provide documentation of all study activity
- Support doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls
- Perform other duties as assigned
- Provide regular, reliable, and timely attendance for scheduled shifts
Requirements
What you’ll need- No education required
- Two or more years of customer-related experience in a contact center environment preferred
- Excellent verbal and written communication skills required
- Strong sense of urgency and ability to multi-task
- Ability to work in a team environment as well as work independently
- Telephone etiquette skills
- Medical background a plus
- Professional, courteous and respectful demeanor
- High level of attention to detail
- Strong organizational and prioritization abilities
- Sound judgment and decision-making abilities
- Proficiency in a PC environment, including Windows, Internet, Instant Messaging/Virtual Chat, and general email tools
- Regular and reliable attendance
- Ability to work scheduled shifts in a 24/7 operations environment
Benefits
Comp & perks- Equal opportunity employer
- Inclusive, safe and welcoming work environment
- Fair and impartial consideration
- Top Workplace Award-winning, mission-driven culture
- Casual-professional, fast-paced, and collaborative environment