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Service Center Analyst
Radiology Partners. Provide advanced IT support for clinical and administrative users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced IT support for clinical and administrative users, with a strong focus on radiology systems, hardware and network support, and incident management using ServiceNow.
Highest-signal resume keywords
Healthcare IT SupportRadiology Systems ManagementServiceNow Incident ManagementVoice Dictation Systems SupportCritical Thinking and Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportHardware SupportNetwork SupportClinical Application SupportIncident ManagementProcess ImprovementDocumentation ManagementDICOM FunctionalityRadiology Workflow KnowledgeVoice Recognition Systems
Soft Skills
Customer ServiceCommunicationCollaboration
Tools & Technologies
ServiceNowPowerScribeFluency
Industry Keywords
HISRISPACSHealthcare ITClinical Support
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide advanced IT support for clinical and administrative users
- Ensure high availability of radiology systems
- Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals
- Triage and manage escalated or high-priority incidents
- Collaborate with cross-functional IT teams
- Support operations during planned and unplanned downtime using established procedures
- Document and manage incidents in ServiceNow
- Communicate updates and resolutions clearly
- Contribute to process improvements and knowledge documentation
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, or related field preferred, or equivalent experience
- 5+ years of experience in healthcare IT, including hardware and network support preferred
- Experience supporting voice dictation systems such as PowerScribe or Fluency
- Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow
- Strong critical thinking, problem-solving, and customer service skills
- Advanced IT support experience for clinical and administrative users
Benefits
Comp & perks- Competitive Benefits package with tiered options; eligibility starts the month after hire
- Compensation reviews
- Career growth opportunities
- Flexible remote schedules
- Generous PTO plans and paid holidays
- Possible incentive and productivity programs
- Health and wellness coverage options
- 401k benefits
- Family planning benefits
- Telehealth
- Great Place to Work certification