Customer Success Lead

Raftelis

. Develop client agreements after demos and established interest, converting prospects into signed customers .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on technical ability in building and troubleshooting integrations, with a strong focus on customer onboarding and success. Capable of developing scalable systems and resources to enhance customer enablement and drive revenue growth.

Highest-signal resume keywords

Integration DevelopmentCustomer OnboardingCustomer Success ManagementDocumentation BuildingProduct Feedback

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integration TroubleshootingAPI ScopingSoftware DeploymentData ManagementRevenue Growth Accountability

Soft Skills

Customer Relationship ManagementTeaching Non-Technical UsersTeam Leadership

Tools & Technologies

Operational ToolingSelf-Service Resources

Industry Keywords

GovernmentEducationHealthcareFinancePublic-Sector Experience

About the role

Key responsibilities & impact

Develop client agreements after demos and established interest, converting prospects into signed customers
Own end-to-end customer onboarding from kickoff to confident, independent daily use
Serve as primary liaison between clients and the platform team
Quarterback customer requests, triage issues, and direct work to appropriate team members
Deploy the platform in customers' real-world environments
Scope, build, and troubleshoot integrations with customers' existing systems and data
Drive growing usage, identify expansion opportunities, and act on them
Own net revenue retention and expansion targets
Earn and protect customer trust by ensuring outputs are correct and defensible
Build scalable customer success systems, including self-service resources, documentation, onboarding playbooks, training, and tooling
Run customer enablement and education
Translate deployment observations into prioritized product feedback for engineering
Build and lead the customer success team as the customer base grows
Report directly to the Chief Technology Officer
Perform other duties as assigned

Requirements

What you’ll need

Hands-on technical ability; ability to build and troubleshoot integrations
Ability to scope and wire an integration, work through an API, read documentation, and troubleshoot connections
Experience standing up software inside another organization's environment with messy data and undefined processes
Experience working with risk-averse, accountable customers in government, education, healthcare, finance, or another high-trust, regulated setting
Experience owning a number, a book of business, or a unit's outcomes, with accountability for usage and revenue growth
Experience building documentation, self-service resources, repeatable playbooks, and operational tooling
Product sensibility and ability to provide clear deployment feedback to engineering
Ability to teach non-technical users and build customer enablement
Prior teaching, training, or enablement experience is a strong plus
Alignment with the company's mission
Prior software, technical customer success, or solutions/deployment engineering experience is ideal
Public-sector experience is a welcome bonus
Legally authorized to work in the United States
Must not require now or in the future sponsorship for employment visa status
Equivalent combination of knowledge, skills, education, and experience will be considered

Benefits

Comp & perks

100% Company paid medical (50% paid dependent medical) and dental benefits
Health Savings Account
Medical and Dependent Care Flexible Spending Accounts
Vision Insurance
Company paid Life and Disability Insurance
Employee Assistance Program
Discretionary paid time off program
Education Reimbursement Program
401(k) with company contributions
Long-Term care benefits
Pet insurance
Variable compensation tied directly to net revenue retention and usage expansion
Bonus eligible
Remote-friendly role
Access to more than a dozen US offices if nearby