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L1 Support Engineer
Raiffeisen Bank Ukraine. Manage the incident resolution process and coordinate process participants .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong incident management capabilities, including incident resolution, prioritization, and effective communication. Proficient in Windows OS and MS Office, with a solid understanding of IT infrastructure and technical documentation.
Highest-signal resume keywords
Incident ManagementWindows OS ProficiencyMS Office ProficiencyTechnical Documentation SkillsProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionIncident PrioritizationPrimary AnalysisIT System MonitoringTechnical Documentation
Soft Skills
Clear CommunicationInitiativeResponsibilitySociabilityTechnical Thinking
Industry Keywords
IT InfrastructureIncident Status UpdatesAppeal ProcessingIncident EscalationProcess Coordination
About the role
Key responsibilities & impact- Manage the incident resolution process and coordinate process participants
- Identify and prioritize incidents
- Escalate incidents to responsible parties
- Perform primary analysis
- Provide incident statuses
- Monitor IT systems and equipment
- Update documentation
Requirements
What you’ll need- Confident command of the Windows OS
- Confident knowledge of PC and office programs MS Office
- Basic understanding of IT infrastructure
- Understanding the principles of working with appeals: reception, processing, registration, systematization, prioritization
- Ability to work with technical documentation
- Technical thinking
- Ability to clearly express one’s thoughts and communicate sociably
- Ability to independently find solutions to problems
- Initiative and responsibility
Benefits
Comp & perks- Stable income and annual bonuses for personal contribution
- Referral program with rewards for bringing in new colleagues
- Official employment
- 28 days of paid leave
- Additional paternity leave
- Financial assistance for parents with newborns
- Hybrid work format available
- Offices equipped with shelters and generators
- Modern equipment
- Medical insurance from the first working day
- Consultations with a psychologist, nutritionist, or lawyer
- Discounts for sports and purchases
- Family days for children and adults
- In-office massages
- Access to over 130 online training resources
- Corporate training programs in CX, Data, IT Security, Leadership, and Agile
- Corporate library
- English lessons
- Over 15 professional communities, reading clubs, and sports clubs
- Career advancement within the bank across functions
- Jobs retained and average wages paid for mobilized individuals
- Veteran support program and veteran community