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Business Relationship Manager
Rail Delivery Group. Develop and maintain trust relationships with Train Operating Companies, Rail Suppliers, and other Rail Organisations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong stakeholder engagement and relationship management skills, with a focus on digital ticketing solutions and rail systems. Capable of overseeing budgets, managing service contracts, and driving efficiencies across the rail industry.
Highest-signal resume keywords
Stakeholder EngagementNegotiation SkillsDigital Ticketing KnowledgeBudget ManagementProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital TicketingRail Systems KnowledgeBudget ManagementProject ManagementAnalytical Problem Solving
Soft Skills
Communication SkillsNegotiation SkillsConflict ManagementOrganizational SkillsTeam Player Mindset
Tools & Technologies
MS OfficeMS ProjectVisio
Industry Keywords
Train Operating CompaniesRail SuppliersRail OrganisationsService ContractsComplex Stakeholder Landscape
About the role
Key responsibilities & impact- Develop and maintain trust relationships with Train Operating Companies, Rail Suppliers, and other Rail Organisations
- Proactively address stakeholder concerns through consistent engagement
- Understand, prioritise, and meet customer and supplier needs
- Identify innovative opportunities and solutions for Train Operating Companies
- Drive Rail Supplier efficiencies and align with other Rail Organisations to benefit the wider rail industry
- Collaborate on early solution design and high-level feasibility planning
- Coordinate with DTS and wider RDG strategic planning and design authority
- Serve as a main point of contact and trusted adviser for TOCs, Rail Suppliers, and Rail Organisations
- Operate across operations by solving problems and resolving internal DTS issues blocking incident resolution or change delivery
- Support strategic engagement between RDG, DTS, TOCs, Rail Suppliers, and other Rail Organisations
- Contribute to digital ticketing solution design, feasibility, industry knowledge, and strategic roadmaps
- Oversee budgets and commercial relationships with key delivery partners
- Support management of service contracts with key delivery partners
- Participate in TOC investment negotiations and commercial negotiations with key suppliers
- Juggle multiple tasks and workstreams while maintaining attention to detail
Requirements
What you’ll need- Able to build strong and lasting partnerships, with demonstrable experience operating within a complex stakeholder landscape
- Excellent written and oral communication
- Strong negotiation, influencing, persuasion, and conflict management skills
- Strong problem-solving and decision-making skills
- Demonstrable strategic and leadership skills
- Holistic risk assessment abilities, resilience, and ability to work under pressure and to deadlines
- Ability to manage competing stakeholder demands while maintaining on-time delivery
- Good planning and organisational skills; team-player mindset and commitment to continuous improvement
- Comfortable working in a changing environment; adaptable and flexible
- Knowledge and understanding of digital ticketing and rail systems
- PC literacy and good working knowledge of MS Office, MS Project, and Visio
- Desirable: experience managing complex and time-critical technical projects with multiple stakeholders
- Desirable: experience working with cross-functional/matrix-managed teams
- Desirable: experience managing budgets
- Desirable: knowledge and understanding of database technology
- Desirable: knowledge and experience of website architecture, CMS, and ecommerce
- Desirable: analytical ability to resolve complex IT problems
Benefits
Comp & perks- 75% discount on rail travel (for work and leisure), plus international rail discounts
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Two Personal Development Days are granted to employees annually
- Interest-free Season Ticket Loan for commuting costs
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
- Pension scheme – up to 8.64% employer contribution
- Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
- Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
- Flexible working arrangements available
- Employee networks
- Flexible and hybrid working
- Inclusive hiring practices
- Wellbeing initiatives
- Learning and development opportunities