QA Technical Service Analyst

Rail Delivery Group

. Build and document system knowledge in Confluence using the format prescribed by Quasar .

Posted 10/8/2026full-timeLondon • United KingdomMid-LevelSenior💰 £40,000 - £43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance processes, including manual and automated testing, requirement traceability, and documentation of system functions. Proficient in utilizing QA tools and methodologies within CI/CD and DevOps environments to ensure high-quality software delivery.

Highest-signal resume keywords

Automated TestingRequirement TraceabilityQA Tools KnowledgeAcceptance TestingCI/CD and DevOps

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Manual TestingAutomated End-to-End TestingProcess Diagrams CreationTest Plans DevelopmentRisk-Based TestingSystem AnalysisFunctional TestingNon-Functional TestingTest Case MappingDocumentation of Acceptance Criteria

Soft Skills

CollaborationIndependent WorkProject ManagementCommunicationFlexibility

Tools & Technologies

JiraConfluenceGitHubGitLabConnectALLSelenium Open SourceRobot FrameworkPythonReadyAPILoadRunner

Certifications & Qualifications

ISTQB CertificationAdvanced Test Management Certification

Industry Keywords

Quality AssuranceAgileWaterfallTest Assurance FrameworkAutomation Framework

Tech Stack

Tools & technologies

Open SourcePythonSelenium

About the role

Key responsibilities & impact

Build and document system knowledge in Confluence using the format prescribed by Quasar
Maintain traceability between architectural and QA components
Create process diagrams and mind maps showing system components, end-to-end data flows, and dependencies
Conduct technical and acceptance testing across multiple projects
Estimate testing effort and manage day-to-day testing activities and reporting
Manage defects and produce QA deliverables
Document system functions, requirements, and acceptance criteria
Develop and maintain QA tool integrations and system information views
Support Quasar, architecture, CCI, project teams, and suppliers with QA deliverables
Maintain system requirements and perform retrospective reviews after project, BAU, ad hoc, and service updates
Support data-model development for future data analytics
Support the QA Manager in delivering QA across releases and changes
Develop Customer Acceptance Test objectives matrices and acceptance test criteria
Work with business stakeholders to obtain sign-off on user test requirements
Manage QA activities for self, team, and suppliers
Automate regression and functional tests
Manage automation scripts and codebases using GitHub and GitLab
Support automation testing within CI/CD and DevOps models
Document automation and technical testing knowledge and train team members
Apply static assurance across testing stages
Maintain system testing knowledge and contribute to the Service Desk Knowledge Base
Ensure supplier testing aligns with RDG policy and standards
Develop a Test Assurance Framework for third-party software delivery
Collaborate with project stakeholders, business users, vendors, and suppliers
Report daily testing status to the test manager and stakeholders
Contribute to building the organisation’s automation framework
Remain flexible with day-to-day responsibilities as required by the Quality Assurance team

Requirements

What you’ll need

Experience or competence building and maintaining knowledge of the core functioning of assigned systems
Ability to document core functions, requirements, and acceptance criteria
Knowledge of QA tools and their interoperability
Experience reviewing and maintaining requirement traceability matrices
Ability to create process diagrams and mind maps
Experience with ConnectALL and test case-to-requirement mapping
Understanding of system analysis, functional and non-functional testing
Experience with manual and automated end-to-end testing
Experience testing in waterfall and agile environments
Strong acceptance testing background
Experience with Jira, Confluence, and ALM or similar tools
Knowledge of automation tools including PyCharm, Selenium Open Source, Robot Framework, Python, ReadyAPI, Saucelabs, and LoadRunner
Knowledge of CI/CD and DevOps models
Experience with GitHub, GitLab, and code management
Proficiency in risk-based testing
Ability to work independently and manage project deliverables
Ability to produce test plans, strategies, scope, traceability matrices, test cases, and test reports
Bachelor of Technology in Engineering and/or relevant Computer Science or Information Technology qualification
ISTQB or similar certification in Advanced Test Management and Agile
Ability to collaborate with teams, stakeholders, vendors, and suppliers
Ability to report testing status and escalate delays promptly

Benefits

Comp & perks

75% discount on rail travel (for work and leisure), plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Two Personal Development Days are granted to employees annually
Interest-free Season Ticket Loan for commuting costs
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme – up to 8.64% employer contribution
Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
Flexible working arrangements available
Employee networks
Wellbeing initiatives
Learning and development opportunities
Inclusive hiring practices