Retail and Product Specialist

Rail Delivery Group

. Provide product and retail subject-matter expertise across fares, ticket and retail solutions .

Posted 11/10/2026full-timeLondon • United KingdomMid-LevelSenior💰 £80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in product and retail solutions within the rail industry, focusing on customer experience and project delivery. Proven ability to manage multiple projects, engage with stakeholders, and support strategic decision-making aligned with organizational goals.

Highest-signal resume keywords

Product And Retail ExpertiseProject Delivery ManagementStakeholder EngagementRisk ManagementCustomer Experience Strategy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementProduct DevelopmentRetail SolutionsFares EnginesReservations SystemsECommerceUX DesignSupplier ManagementBusiness Case DevelopmentCost Analysis

Soft Skills

Excellent CommunicationRelationship BuildingDecision MakingProblem SolvingTeam Collaboration

Tools & Technologies

WebTISMobile AppsHandheld DevicesStaff AppsRetailing Websites

Industry Keywords

TOCsDfTRail IndustryProject Delivery FrameworkGovernance Teams

About the role

Key responsibilities & impact

Provide product and retail subject-matter expertise across fares, ticket and retail solutions
Support customer-facing solutions including webTIS, retailing websites, mobile apps, and TVMs
Support staff-facing solutions including handheld devices and staff apps
Advise on rail ticket and product retailing, customer experience, and associated back-office industry systems such as fares engines and reservations
Lead Product and Retail aspects of assigned programmes and projects
Support Project and Programme Managers with strategic decisions and implementation/delivery
Engage with external stakeholders, including DfT, DfTO/FTR, TOCs, and suppliers
Represent and champion programmes within RDG and with external stakeholders
Resolve blockers and support strong, capable project teams
Support multiple projects and programmes simultaneously where necessary
Ensure projects and programmes align with RDG strategic goals and objectives
Assist with Business Cases, including costs, cost savings, and other benefits
Support presentation of Business Cases to RDG Exec and Governance bodies for procurement and project approval
Adhere to RDG Project Delivery Framework standards and procedures
Identify and implement improvements to project delivery standards and procedures
Support Programme and Project Managers with the RDG Risk Management process

Requirements

What you’ll need

Extensive experience of working across product and retail channels, within TOCs, or owning groups
Prior roles in Retail, Product and Customer Experience, for example within eCommerce, website and/or mobile app development, UX, supplier management, station retail, or fares and ticketing, ideally within Rail
Experience of working on both short-term project delivery and longer-term industry retail or commercial strategies
Experience supporting delivery of multiple concurrent projects within agreed constraints of time and budget, aligned to strategic objectives
Ability to make decisions relating to project product priorities and communicate the rationale for those decisions
Experience identifying risks, issues, dependencies, and assumptions
Ability to form good working relationships with all internal Governance teams
Excellent communication skills, liaising with relevant stakeholders across industry and participating in relevant forums

Benefits

Comp & perks

75% discount on rail travel (for work and leisure), plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Two Personal Development Days are granted to employees annually
Interest-free Season Ticket Loan for commuting costs
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme – up to 8.64% employer contribution
Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
Flexible working arrangements available