Director, Growth Strategy – Operations

Raising The Village

. Lead and build the Partnerships Hub .

Posted 11/11/2026full-timeToronto • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational leadership, team development, and strategic planning within fundraising and grant management contexts. Proficient in Salesforce administration, performance reporting, and cross-functional collaboration to drive organizational growth and efficiency.

Highest-signal resume keywords

Operational LeadershipSalesforce AdministrationPerformance ReportingTeam DevelopmentGrant Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementForecastingProcess ImprovementProject ManagementAnalytical Skills

Soft Skills

CommunicationProblem-SolvingInfluencingAccountabilityAdaptability

Tools & Technologies

SalesforceCRM PlatformsReporting ToolsWorkflow Management SystemsOnline Giving Tools

Industry Keywords

Fundraising OperationsGrants AdministrationRevenue OperationsPhilanthropyInternational Development

About the role

Key responsibilities & impact

Lead and build the Partnerships Hub
Build, lead, and develop a high-performing team spanning stakeholder experience and stewardship, philanthropic intelligence and research, philanthropic writing and reporting, and administrative support
Sequence hiring and clarify responsibilities as the Hub grows
Establish priorities, service standards, capacity plans, and clear handoffs for support to the Chief Growth Officer, senior fundraisers, and CEO-led relationships
Coach managers, remove execution barriers, and create a culture of ownership, constructive problem-solving, and continuous improvement
Serve as a strategic operating partner to the Chief Growth Officer
Translate revenue and portfolio priorities into actionable plans, performance measures, and operating rhythms
Own fundraising pipeline governance and forecasting processes
Develop dashboards and management reporting on pipeline health, forecast reliability, renewals, funding concentration, grant commitments, and Hub performance
Surface insights and recommend action
Partner with Finance to reconcile forecasts, grant commitments, revenue recognition inputs, and cash receipts
Set the strategy for Salesforce and connected fundraising tools
Lead improvements to Salesforce configuration, reporting, automations, and integrations
Manage technical partners for specialized Salesforce configurations
Oversee donation data flows between online giving tools, Salesforce, and Finance
Design and improve processes for opportunity handoffs, proposals, donor reporting, renewals, information requests, and stewardship execution
Establish a grant-operations framework covering contract negotiation, restricted funding terms, activity and milestone tracking, reporting deadlines, amendments, closeout, and documentation
Ensure grant owners, compliance checklists, risk escalation, and auditable records of decisions and donor approvals
Coordinate with Finance, Legal, Programs, and Impact teams to align grant commitments with financial and programmatic delivery
Oversee cross-functional execution of major funding opportunities and donor commitments
Partner with Communications and specialist managers to streamline access to approved program information and reusable content

Requirements

What you’ll need

8+ years of relevant professional experience
At least 4 years in operations, systems, or organizational leadership
Experience building and improving operational systems, processes, and workflows in a growing or evolving organization
Experience managing and developing teams, setting priorities, and driving accountability across multiple functions
Strong analytical skills, including performance reporting, forecasting, data management, and translating information into actionable recommendations
Experience with CRM platforms, reporting tools, and workflow management systems
Ability to oversee system improvements and integrations
Excellent project management, communication, and problem-solving skills
Ability to manage competing priorities and influence colleagues across departments
Ability to thrive in a fast-paced, changing environment while balancing strategic planning with hands-on execution
Preferred: experience in fundraising operations, revenue operations, grants administration, or a comparable function supporting significant revenue growth
Preferred: hands-on Salesforce administration or configuration, including dashboards, automations, workflows, and integrations
Preferred: experience with grants compliance, donor reporting requirements, and financial reconciliation or revenue forecasting
Preferred: experience building or scaling operational infrastructure within a rapidly growing organization
Preferred: familiarity with international development, philanthropy, or mission-driven sectors operating across multiple countries and cultures
Preferred: experience partnering with senior executives to develop performance metrics, improve decision-making, and implement organizational change
Preferred: experience in an evidence-driven organization and ability to critically engage with impact evaluations, cost-effectiveness analyses, and other technical evidence

Benefits

Comp & perks

Hybrid work arrangement with three days per week in the Toronto office and remaining workdays remote
International travel up to 20% of working time
Accommodations available upon request throughout the employment process
Inclusive, equitable, and accessible workplace
Professional growth through team leadership, coaching, and organizational development