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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading application support and technical service teams within the industrial automation sector, focusing on customer engagement, process improvement, and team development. Proven ability to connect technical capabilities with revenue opportunities while fostering collaboration across functions.
Highest-signal resume keywords
Leadership Of Customer-Facing TeamsTechnical-Commercial JudgmentTeam Building And Process ImprovementExecutive Communication SkillsExperience In Industrial Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application EngineeringTechnical ServiceProcess InstrumentationHygienic ProcessingKPI DefinitionField EngagementLead Routing StandardsCustomer Satisfaction ImprovementChange ManagementSales Engineering
Soft Skills
Coaching SkillsTalent DevelopmentCommunication SkillsCollaborationProblem Solving
Industry Keywords
Industrial AutomationProcess InstrumentationHygienic ProcessingDistributorsSystem IntegratorsOEMsEnd UsersTechnical MarketCustomer ProcessesApplication Support
About the role
Key responsibilities & impact- Lead and develop Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model
- Hire and build the Regional FAE team aligned initially to East, Central and West
- Establish engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering
- Identify customer process needs, pain points, applications and sockets, converting opportunities into specifications, trials and wins
- Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training
- Improve Application Support through qualification, escalation, lead-routing standards and measurable service levels
- Lead Field Service / Technical Service with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction
- Create feedback loops from field and application issues into Product, Quality, Operations and Engineering
- Partner with Regional Sales Leaders on strategic accounts, major opportunities, competitive conversions and resource prioritization
- Define KPIs and operating cadence for applications and technical services
- Shape the long-term technical organization and talent strategy as the business scales
Requirements
What you’ll need- 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market
- Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams
- Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities
- Experience working with distributors, system integrators, OEMs and end users
- Track record building teams, improving processes and driving change across functions
- Strong executive communication, coaching and talent-development skills
- Comfort operating as a working leader in a transformation environment
Benefits
Comp & perks- Equal opportunity employment
- Reasonable accommodations for applicants with disabilities