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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical assistance and solutions for customer inquiries, with a strong focus on product quality and continuous improvement. Proficient in analyzing technical issues and collaborating with cross-functional teams to meet client specifications.
Highest-signal resume keywords
Electrical Engineering Degree2+ Years Engineering ExperienceSoftware and Hardware ImplementationTCP/IP and Modem Protocols KnowledgeOracle and Salesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssistanceProduct AnalysisTroubleshootingReport GenerationPresentation Skills
Soft Skills
Excellent Verbal CommunicationStrong Customer Service FocusAnalytical SkillsProblem-Solving Skills
Tools & Technologies
OracleSalesforce
Industry Keywords
Electric Power TransmissionRemote Device MonitoringContinuous ImprovementQuality Standards
Tech Stack
Tools & technologiesOracleTCP/IP
About the role
Key responsibilities & impact- Provide customer technical assistance for product questions and problems from quotation request through post shipment and installation
- Research and identify product solutions
- Initiate new product models and derivatives to meet agreed-upon customer needs
- Support manufacturing by answering technical questions and troubleshooting order-related problems
- Analyze product failures and customer concerns
- Assist with customer quality concerns
- Generate reports and CQC’s as required
- Provide internal training on Qualitrol products
- Manage customer issues from occurrence to resolution
- Collaborate with customers on technical requirements
- Work with Sales Representatives to present the technical side of products to customers
- Work with Quality and Engineering departments to ensure products meet client specifications and quality standards
- Contribute to continuous improvement of customers, products, processes, and the engineering team
Requirements
What you’ll need- BS degree (or equivalent) in Electrical or Mechanical Engineering, Computer Science, or related field is required
- Additional work experience in lieu of a degree may be considered
- 2+ years of experience in an Engineering role
- Software and Hardware implementation and solving sophisticated technical issues
- Excellent verbal and writing skills with a strong customer service focus
- Strong analytical and problem-solving skills
- Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred)
- Ability to create and deliver presentations as needed
- Oracle and Salesforce experience
- Knowledge of electric power transmission and distribution
Benefits
Comp & perks- Twenty-eight days of paid time off (includes PTO and Holidays)
- Great health benefits effective the first day
- Flexible working hours
- Up to 100% education reimbursement towards a degree
- 401k matching with immediate vesting
- Annual reviews and career development planning
- Paid Maternity/Paternity leave
- Adoption leave
- Life Insurance
- Family friendly environment
- Autonomy, breadth of responsibility, creativity, shared resources, standard methodologies, and growth opportunities