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Tech Stack
Tools & technologiesOracleTCP/IP
About the role
Key responsibilities & impact- Combine application engineering expertise with hands-on field support to help customers select, install, troubleshoot, and operate Qualitrol products
- Partner with Sales Representatives to qualify opportunities and lead the technical side of the sales process
- Review customer specifications, drawings, and application requirements and recommend Qualitrol solutions
- Create and deliver quotes, including technical bid and tender responses, specification compliance reviews, and clarifications
- Issue and support return material authorizations (RMAs)
- Deliver product presentations, demonstrations, and technical training
- Travel approximately 40% to customer sites for technical meetings, site surveys, application reviews, product testing validation, and training
- Build long-term relationships with key customers as a go-to technical resource
- Gather customer feedback and market needs and share them with Engineering and Product teams
- Support field investigations of customer quality concerns with Quality, Field Service, and Engineering
- Support root cause analysis and corrective actions and close the loop with customers
- Prepare technical and field investigation reports documenting findings and recommendations
- Use field learnings to improve products, processes, and technical documentation
- Collaborate with Engineering, Quality, Manufacturing, and Customer Service to solve complex technical challenges
Requirements
What you’ll need- BS degree or equivalent in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field; relevant experience may be considered in lieu of a degree
- Experience in Application Engineering, Field Service, Technical Support, Engineering, or a similar technical role
- Strong hands-on troubleshooting and analytical problem-solving skills
- Experience troubleshooting hardware, software, electrical, mechanical, and/or communications systems
- Excellent written and verbal communication skills with a strong customer focus
- Ability to independently manage technical issues through resolution
- Ability to create technical reports, presentations, and training materials
- Ability and willingness to travel approximately 40%
- Knowledge of electric power generation, transmission and distribution, transformers, substations, or condition-monitoring/protection equipment
- Experience with TCP/IP, serial communications, Oracle, and/or Salesforce
Benefits
Comp & perks- Twenty-eight days of paid time off (includes PTO and Holidays)
- Great health benefits effective the first day
- Flexible working hours
- Up to 100% education reimbursement towards a degree
- 401k matching with immediate vesting
- Annual reviews
- Career development planning
- Paid Maternity/Paternity leave
- Adoption leave
- Life Insurance
- Family friendly environment
- Inclusion and diversity