Senior HR Operations Specialist

Ralliant

. Resolve escalated Tier 1 cases requiring advanced policy interpretation, exception handling, cross-functional coordination, historical transaction or employee-record review, and elevated judgment .

Posted 10/26/2026full-timeRemote • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR operations, including complex case management and payroll processes, while ensuring compliance with policies and audit requirements. Proficient in analyzing data integrity issues and driving continuous improvement initiatives across HR systems.

Highest-signal resume keywords

HR Operations ManagementOracle HR System ProficiencyComplex Case ManagementAnalytical ThinkingCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR SystemsPayroll ProcessingBenefits AdministrationData AnalysisProcess ImprovementException HandlingPolicy InterpretationReport GenerationRoot Cause AnalysisWorkflow Automation

Soft Skills

Clear CommunicationOperational JudgmentProblem-SolvingEmpathyProfessionalism

Tools & Technologies

OracleServiceNowWorkday

Industry Keywords

Human ResourcesShared ServicesComplianceData PrivacyEmployee Experience

Tech Stack

Tools & technologies

OracleServiceNow

About the role

Key responsibilities & impact

Resolve escalated Tier 1 cases requiring advanced policy interpretation, exception handling, cross-functional coordination, historical transaction or employee-record review, and elevated judgment
Manage complex issues across payroll, benefits, leave and absence, HR data, and related processes
Own cases end to end with accurate resolution, timely follow-up, and clear communication
Execute complex HR transactions in Oracle, ServiceNow, or similar core systems
Analyze and resolve data integrity issues across systems and processes
Create, generate, and analyze standard and ad hoc reports
Identify root causes of recurring errors, system gaps, and manual workarounds
Ensure compliance with controls, policies, and audit requirements
Partner with HR Technology and HR Transformation & Operations to test and refine system or process changes
Coordinate Tier 2 cases across Payroll, Total Rewards, Employee Relations, Legal, Centers of Excellence, HR Technology, and HR Business Partners
Set resolution expectations and next steps with employees and managers
Reduce re-escalation, repeat contacts, and case recycling
Identify systemic issues through case-trend, escalation, and rework analysis
Recommend and support workflow simplification, automation, self-service, process stabilization, redesign, and continuous improvement
Improve Tier 1 knowledge articles, standard operating procedures, decision frameworks, escalation criteria, and recurring-issue guidance
Manage complex and sensitive interactions while maintaining confidentiality, data privacy, professionalism, empathy, and policy adherence

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience)
3–6 years of experience in HR operations, shared services, payroll, benefits, HR systems, or complex case management in a process-driven environment
Strong experience using HR systems such as Oracle, ServiceNow, Workday, or similar platforms
Demonstrated ability to manage and resolve complex, cross-functional issues
Strong analytical thinking and written communication skills
Ability to communicate clearly and effectively in English, both verbally and in writing
Ability to operate effectively in ambiguous or exception-based scenarios
Strong operational judgment and structured problem-solving capability
Ability to identify root causes and drive sustainable solutions
Comfortable working across teams, systems, and processes
Continuous improvement mindset with focus on simplification and scalability
Ability to balance employee experience with consistency, controls, and compliance