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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong telephone-based customer support skills, with a focus on effective communication and problem resolution. Proficient in using ticketing systems and AI tools, with a foundational understanding of property management.
Highest-signal resume keywords
Telephone-Based Customer SupportTicketing System ProficiencyEmpathy and AssertivenessProfessional CommunicationBasic Property Management Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAssertivenessSolution-Oriented CommunicationProfessionalismFriendliness
Tools & Technologies
Ticketing SystemsAI Tools
Industry Keywords
Property ManagementCustomer SupportCondominium Management
About the role
Key responsibilities & impact- Answer calls for various property management companies within the Ralph Group and identify the appropriate company when responding
- Record inquiries, check their status in the ticketing system, and handle issues that can be resolved immediately
- Handle inquiries regarding water damage, heating failures, ongoing maintenance and repair work, and basic accounting questions
- Forward issues that cannot be resolved immediately to the responsible Property Managers or Accountants
- Handle the preparation and follow-up of calls as well as ticket maintenance
- Support the Customer Support team with additional tasks
- Work closely with Customer Support and Property Management
- Provide input to improve processes and software
- Serve as the first point of contact for property owners, tenants, and partner companies of the Ralph Group
Requirements
What you’ll need- Initial experience in telephone-based customer support
- Affinity for technology and willingness to work with ticketing systems and AI tools
- Empathy and assertiveness when dealing with demanding callers
- Professional, friendly, and solution-oriented communication on the phone
- Basic knowledge of condominium and property management is a plus
- German: C2
- English: B1
Benefits
Comp & perks- Laptop, smartphone, and modern tools from day one
- A high degree of trust and freedom to help shape and improve our processes
- Remote work anywhere in Germany
- Urban Sports Club subsidy
- Regular team events in Berlin, including for remote colleagues