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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong telephone-based Customer Support skills with a focus on effective communication and problem resolution. Proficient in using ticketing systems and possesses a solid understanding of property management principles.
Highest-signal resume keywords
Telephone-Based Customer SupportTicketing System ProficiencyEmpathy and AssertivenessProfessional CommunicationBasic Property Management Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAssertivenessSolution-Oriented CommunicationProfessionalismFriendliness
Tools & Technologies
Ticketing SystemsAI Tools
Industry Keywords
Property ManagementCondominium Management
About the role
Key responsibilities & impact- Answer calls for various property management companies within the Ralph Group and introduce yourself appropriately for the respective company
- Record inquiries, check their status in the ticketing system, and handle issues that can be resolved immediately
- Handle inquiries related to water damage, heating failures, ongoing maintenance and repairs, and basic accounting questions
- Forward issues that cannot be resolved immediately to the responsible Property Managers or Accountants
- Prepare for and follow up on calls, and maintain tickets
- Support the Customer Support team with additional tasks
- Work closely with Customer Support and Property Management
- Provide input on improving processes and software
Requirements
What you’ll need- Initial experience in telephone-based Customer Support
- Affinity for technology and willingness to work with ticketing systems and AI tools
- Empathy and assertiveness when dealing with demanding callers
- Professional, friendly, and solution-oriented communication on the phone
- Basic knowledge of condominium and property management is an advantage
- German: C2
- English: B1
Benefits
Comp & perks- Permanent employment contract
- 30 days of annual leave
- Modern setup: laptop, smartphone, and modern tools from day one
- A high level of trust and plenty of scope to help improve our processes
- Remote work from anywhere in Germany
- Urban Sports Club subsidy
- Regular team events in Berlin, including for remote colleagues