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Private Patient Administrator
Ramsay Health Care UK. Provide administrative support to the Private Patient Manager .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, with a focus on customer service excellence and effective communication. Proficient in managing patient information and appointments using Electronic Patient Record systems and Patient Administration Systems.
Highest-signal resume keywords
Electronic Patient Record System ExperiencePatient Administration System ExperienceExcellent Verbal Communication SkillsOrganisational SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer LiteracyWord ProficiencyExcel ProficiencyOutlook ProficiencyAppointment BookingPatient Information AuditingClinic PreparationTheatre List Maintenance
Soft Skills
Professional ApproachInitiativeTeamworkTime Management
Certifications & Qualifications
DBS Check
Industry Keywords
Customer ServicePrivate Patient JourneySafeguardingWelfare Promotion
About the role
Key responsibilities & impact- Provide administrative support to the Private Patient Manager
- Maintain direct customer contact to facilitate the private patient journey
- Support excellent customer service and growth in private patient volumes
- Liaise with patients by phone, email and letter
- Book appointments
- Liaise with consultants and their secretaries
- Ensure timely completion of appointments on the EPR system
- Scan and audit patient information
- Prepare clinics and theatre lists
- Maintain clinics and theatre lists on the EPR system
Requirements
What you’ll need- Professional approach
- Excellent verbal communication skills
- Initiative
- Ability to work within a team
- Computer literacy
- Experience with Word and Outlook essential
- Experience with Word and Excel
- Excellent organisational skills
- High degree of accuracy and attention to detail
- Excellent written and oral communication skills
- Ability to time-manage
- Previous use of an Electronic Patient Record system advantageous
- Experience using a Patient Administration System (PAS) advantageous
- Position subject to background and DBS checks
- Commitment to safeguarding and promoting the welfare of adults, children and young people at risk
Benefits
Comp & perks- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
- 25 days annual leave (pro rata’d) + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition programme to celebrate our people
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible
- Safeguarding training appropriate to the role