Field Service Engineer II

Rapid Micro Biosystems

. Install Growth Direct systems at new and existing customer sites .

Posted 10/5/2026full-timeRemote • California • United StatesJuniorMid-Level💰 €63,000 - €85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing and maintaining Growth Direct systems, with a strong background in mechanical systems and software-controlled instruments. Proficient in customer service, technical decision-making, and compliance with ISO or GMP standards in the life sciences sector.

Highest-signal resume keywords

Field Engineering ExperienceMechanical Systems KnowledgeISO/GMP ComplianceCustomer Service SkillsTechnical Degree or Military Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical SystemsSoftware-Controlled InstrumentsPneumatic MechanismsServo-Controlled MechanismsTechnical Decision-MakingService ReportingPreventative MaintenanceSite InspectionsDocumentation InterpretationComputer Networking

Soft Skills

Customer HandlingProblem-SolvingTime ManagementCommunication SkillsTeam Collaboration

Tools & Technologies

Growth Direct SystemsMicrosoft OfficeSFDC

Industry Keywords

Life SciencesISO StandardsGMP StandardsField Service EngineeringCalifornia Residency

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Install Growth Direct systems at new and existing customer sites
Maintain Growth Direct systems
Perform scheduled preventative maintenance activities on time
Provide service for emergency customer repairs according to warranty or service contract levels
Complete service reports, expense reports, paperwork, and SFDC requirements
Complete required training on time
Develop working knowledge of industry practices and company policies
Support the new instrument sales process by performing site inspections
Perform technical work and make decisions at customer sites
Prioritize schedules, evaluate situations, make travel choices, and escalate issues when needed
Present recommendations with support and guidance from supervisors and senior-level FSEs

Requirements

What you’ll need

Candidates must reside in California
2+ years of relevant work experience
Minimum of technical degree or equivalent military experience
Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms
Experience working directly on software-controlled instruments
Demonstrated experience in ISO or GMP controlled environments in the life science field
Knowledge of computer networking
Previous experience working as a field engineer
Understanding of appropriate and professional customer handling
Ability to read, comprehend, and interpret scientifically written documentation
Computer/Microsoft Office proficiency, especially Outlook and Excel
Must be able to lift 75 pounds
Willingness and ability to travel extensively, including on short notice
Weekend on-call availability periodically required
Ability to work extended hours at client sites when required

Benefits

Comp & perks

Attractive benefits package
Cash incentive opportunities
Equity grant
Professional development and advancement opportunities
Resources and opportunities to hone skills