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Director – Central Student Operations, Records
Rasmussen University. Lead central student records operations and ensure compliant, accurate, and timely student academic data recording and retention .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in student records management, including compliance with FERPA regulations and the development of policies and procedures. Proven ability to lead and develop teams while fostering collaboration and efficiency in a higher education environment.
Highest-signal resume keywords
Student Records AdministrationFERPA ComplianceTeam ManagementPolicy DevelopmentCampusNexus Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Student Data PracticesPolicy DevelopmentProcess MappingAnalytical SkillsTime Management
Soft Skills
Customer Service SkillsInterpersonal CommunicationProblem-SolvingCollaborationLeadership
Tools & Technologies
Microsoft Office SuiteCampusNexus
Industry Keywords
Higher EducationStudent RecordsAccreditation PoliciesDiversity and InclusionFor-Profit Educational Setting
About the role
Key responsibilities & impact- Lead central student records operations and ensure compliant, accurate, and timely student academic data recording and retention
- Develop and evaluate student records initiatives supporting the University's strategic goals
- Provide vision and planning for management of university academic records consistent with policies, laws, mission, and goals
- Assign and direct work for central Student Records operations
- Communicate and prioritize actions for quarterly census dates
- Oversee daily team activity and related operations
- Organize and host individual and team meetings
- Draft student records policies and procedures compliant with state, federal, and University regulations
- Develop process mapping and communications to improve departmental efficiency
- Build the team and manage onboarding, training, development, cross-training, performance management, and hiring of direct reports
- Serve as a subject matter expert in student records practices
- Resolve complex issues for team members and internal and external customers, escalating highly unique issues when necessary
- Work as a manager and assist the student records team to meet goals and deadlines
- Maintain adherence to University, governmental, and accreditation policies and regulations
- Establish comprehensive knowledge of Entrance, Active, and Exit student records teams and lifecycle functions
- Foster inter- and intra-departmental relationships and recommend process improvements
- Collaborate with Enrollment and Academic Management teams on entrance, reentry, satisfactory academic progress, graduation requirements, and academic awards
- Collaborate with campus staff, leadership, Student Records managers, and Student Operations on complaints and concerns
- Attend and participate in department and team meetings
- Participate in lean processes and strategic planning
- Support the University's diversity and inclusion commitment
- Report to the Vice President of Central Student Operations and indirectly to the Registrar
- Manage three direct-report managers and indirectly support Student Records Specialists
Requirements
What you’ll need- Bachelor's degree required; master's degree preferred
- Equivalent combination of education and experience may be considered
- Three to five years of experience managing and supervising a team required
- Five to seven years of experience with increasing responsibilities in student records administration/Registrar functions
- Strong command of student data practices regulations, including FERPA
- Ability to develop policies and procedures necessary to implement policy
- Excellent customer service skills, including telephone manner
- Knowledge of the higher education environment; for-profit educational setting preferred
- Knowledge and experience with CampusNexus preferred
- High degree of independence within agreed policies and regulations
- Professional image, conduct, and work area
- Ability to foster positive, collaborative, solutions-oriented teamwork
- Results-oriented, motivational approach that embraces and drives change in a fast-paced environment
- Ability to develop diverse and successful teams, think strategically, and provide thoughtful leadership
- Strong interpersonal, written, verbal communication, and listening skills
- Strong command of the English language, orally and in writing
- Excellent organization and time management skills; ability to prioritize and work with minimal supervision
- Detail-oriented; ability to handle multiple priorities, meet deadlines, and maintain flexibility
- Strong analytical and problem-solving skills
- High level of professional ethics and etiquette
- Proficiency in Microsoft Office Suite, especially Outlook, Word, Excel, and PowerPoint
- Moderate/proficient typing skills
Benefits
Comp & perks- Equal opportunity employment policy
- Compensation and benefits information available upon request for eligible remote roles in states with designated pay transparency requirements