Enterprise Customer Success Manager

Raspberry AI

. Own a portfolio of strategic enterprise accounts, serving as the primary relationship owner from post-sale through expansion and renewal .

Posted 11/6/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $150,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and customer success, with a focus on driving AI adoption and managing enterprise relationships. Proven ability to engage with executive stakeholders and articulate ROI effectively.

Highest-signal resume keywords

Customer Success ManagementStrategic Account ManagementAI AdoptionExecutive-Level CommunicationAccount Growth and Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningData AnalysisROI FrameworksChange ManagementExpansion Opportunity Identification

Soft Skills

Relationship BuildingCommercial InstinctsProblem SolvingExecutive EngagementCommunication Skills

Tools & Technologies

Generative AI ToolsCreative Technology PlatformsAI Workflow EnablementPLMDAM

Industry Keywords

SaaSRetail TechFashion IndustryApparelLuxury

About the role

Key responsibilities & impact

Own a portfolio of strategic enterprise accounts, serving as the primary relationship owner from post-sale through expansion and renewal
Build and execute account plans with adoption milestones, executive engagement cadences, and measurable ROI frameworks
Drive AI adoption across complex, matrixed organizations
Lead executive business reviews with VP- and C-suite audiences
Translate usage data and workflow metrics into compelling business narratives
Identify and close expansion opportunities with the Account Executive team
Monitor account health, surface churn risks, and own resolution
Advise customers on embedding Raspberry AI into design, merchandising, and go-to-market processes
Partner with Product, Engineering, and Marketing to relay customer insights and shape the roadmap
Represent Raspberry AI at customer sites and industry events
Travel periodically

Requirements

What you’ll need

3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts
Experience working directly with VP- and C-suite stakeholders
Proven experience driving AI or enterprise software adoption inside complex, matrix organizations
Ability to build champions, navigate change resistance, and move large institutions forward
Strong commercial instincts and ability to own retention and expansion targets
Ability to articulate ROI to CFO and Creative Director audiences
Executive-level communication skills
New York City-based
Ability to work in the Dumbo, Brooklyn office one day per week
Background in fashion, apparel, luxury, or the broader creative/design industry is a bonus
Experience with generative AI tools, creative technology platforms, or AI workflow enablement is a bonus
Familiarity with PLM, DAM, or retail tech ecosystems is a bonus
Experience working with global brand portfolios or multi-brand holding companies is a bonus

Benefits

Comp & perks

Annual discretionary stipend for professional development
Annual company offsite
Competitive salary
Equity options
Unlimited PTO
Health, dental, and vision insurance
Opportunity to work on cutting-edge AI technology with a high-impact team
Significant growth potential
Fully remote with a supportive company culture