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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training facilitation and mortgage lending, with a strong ability to develop and deliver engaging training materials and sessions. Proficient in utilizing technology for training purposes and maintaining alignment with industry trends.
Highest-signal resume keywords
Mortgage Lending ExperienceTraining FacilitationPublic SpeakingVideo EditingAdult Learning Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Material DevelopmentSystem TroubleshootingProcess ClarificationUser Experience ImprovementVideo Training Asset Creation
Soft Skills
Effective CommunicationPositive AttitudeCollaboration
Tools & Technologies
ServiceNowPowerPointExcelCanvaBom Bom
Industry Keywords
Mortgage ProcessLearning & DevelopmentTraining SessionsOperationsTechnology Adoption
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Train and enable employees on proprietary technology, including features, functionality, and mortgage-process usage
- Host and deliver live training sessions for audiences of 20 to 200 trainees
- Support newly hired mortgage loan officers as they transition from training to active roles
- Develop, update, and maintain training materials, job aids, reference guides, FAQs, and other lending-department assets
- Record 3–6 minute video training assets demonstrating system functionality
- Manage ServiceNow tickets and the training inbox
- Troubleshoot technology and system issues and answer loan officer questions
- Collaborate with VPs, stakeholders, and business partners on loan-level questions, process clarifications, feedback, and user experience improvements
- Manage inbound support requests related to systems, workflows, lending processes, and technology adoption
- Provide guidance through email, chat, and one-on-one support
- Facilitate training classes and coaching sessions
- Assist with training communications, release announcements, and technology updates
Requirements
What you’ll need- Mortgage background or equivalent work experience in mortgage lending, learning & development, or training facilitation
- Continuous mortgage knowledge, including keeping up with technology and process enhancements and maintaining alignment with industry trends
- Proven experience in public speaking and delivering presentations to groups
- Ability to convey complex knowledge clearly and effectively
- Deep understanding of operations, products, and processes
- Familiarity with creating and updating tailored training materials using adult learning principles
- Familiarity with PowerPoint and Excel
- Positive attitude toward organizational change
- Previous video editing experience using platforms such as Canva, Bom Bom, or similar services is a plus
Benefits
Comp & perks- Company-sponsored 401(k)
- Vacation benefits
- Medical, dental, vision, and prescription drug benefits
- Healthcare and/or dependent day care flexible spending accounts
- Life insurance and death benefits
- Critical care insurance
- Personal accidental insurance
- Commuter benefits
- Pet insurance
- Time off and leave of absence benefits
- Employee assistance program
- Legal planning assistance
- Identity theft protection
- Wellness resources