Aftermarket Customer Success Manager

RAVE Aerospace

. Serve as the primary customer-facing point of contact for assigned aftermarket customer accounts .

Posted 9/22/2026full-timeBrea • California • United StatesMid-LevelSenior💰 $84,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, contract administration, and customer success, with a strong focus on service contracts, billing processes, and revenue tracking. Capable of analyzing performance trends and providing actionable insights to enhance customer relationships and operational efficiency.

Highest-signal resume keywords

Account ManagementContract AdministrationCustomer SuccessBilling ProcessesData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract TrackingRevenue TrackingPerformance Data AnalysisInventory ManagementDemand Planning

Soft Skills

Strong Communication SkillsIssue ResolutionCollaboration

Tools & Technologies

ExcelWord Processing Programs

Industry Keywords

Aftermarket ServicesCustomer Account ManagementService ContractsRevenue Share Arrangements

About the role

Key responsibilities & impact

Serve as the primary customer-facing point of contact for assigned aftermarket customer accounts
Analyze aftermarket performance trends and prepare customer-facing insights, updates, and recommendations
Manage contract administration, execution, compliance tracking, and account documentation
Own customer revenue tracking and support accurate, timely service billing
Identify billing, delivery, provisioning, inventory, or service risks and drive resolution
Represent the company during onsite and offsite customer meetings and provide recommendations to management
Manage provisioning fulfillment, customer inventory, and demand-planning activities
Maintain accurate customer records and improve account documentation practices
Lead sales handover activities to confirm requirements, risks, and internal ownership
Lead customer kickoff meetings and ensure follow-up actions are completed
Manage daily customer needs related to delivery status, service issues, resolutions, and account expectations
Prepare and track contract extensions, approvals, status updates, and escalations
Partner with internal stakeholders on contract extension reviews and required inputs
Collaborate with Program, Project Management, Operations, Sales, Finance, and external partners

Requirements

What you’ll need

Bachelor’s Degree in Business, Aviation Management, Supply Chain, or equivalent experience in a related field
3+ years of experience in account management, contract administration, aftermarket services, customer success, or a related field
Strong working knowledge of service contracts, billing processes, customer account management, and revenue share arrangements
Ability to independently manage customer accounts, deliverables, timelines, and issue resolution
Experience coordinating across internal teams, vendors, customers, and partners
Ability to prepare customer-ready updates, identify account risks, and recommend practical solutions
Strong written and verbal communication skills, including leading customer meetings and internal follow-ups
Proficiency in Excel and word processing programs
Experience tracking contracts, billing, inventory, and account performance data

Benefits

Comp & perks

A home allowance to elevate your home workspace
Discretionary bonus program
401(k) program with company match
Paid time off covering vacations, personal time off and sick days
Year-end holiday shutdown
Alternative work schedule (9/80) with every other Friday off
Comprehensive health benefits with company contributions