Manager – Remote Monitoring

RavenVolt Inc, An ABM Company

. Lead the day-to-day operation of the 24/7 Network Operations Center .

Posted 9/17/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading 24/7 Network Operations Center operations, including incident response, team management, and process improvement. Proficient in monitoring platforms and operational data management, with a strong focus on customer satisfaction and compliance with industry standards.

Highest-signal resume keywords

Network Operations ManagementIncident Response LeadershipTeam Supervision and Performance ManagementMonitoring Platform ExpertiseProcess Improvement and Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network OperationsIncident ManagementMonitoring PlatformsOperational Data AnalysisSOP DevelopmentAutomation LogicRoot Cause AnalysisPerformance MetricsEV Charging SystemsDistributed Energy Knowledge

Soft Skills

LeadershipOrganizational SkillsCustomer-Focused MindsetCalm Under PressureAttention to Detail

Tools & Technologies

RavenVolt CortexDCIM SystemsSCADA SystemsEPMSMonitoring Dashboards

Certifications & Qualifications

ITILCompTIA Network+

Industry Keywords

Critical InfrastructureDistributed Energy24/7 OperationsCybersecurity Best PracticesOCPP Protocol

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the day-to-day operation of the 24/7 Network Operations Center
Lead, coach, and hold accountable a pooled monitoring team of microgrid and EV specialists and analysts
Own staffing, scheduling, and shift coverage for continuous 24/7/365 operations, including nights, weekends, holidays, and surge periods
Establish operating expectations, escalation standards, and response protocols
Run onboarding, training, and quality reviews
Provide on-call leadership coverage for urgent and high-severity events
Own continuous remote monitoring, alarm ingestion, triage, and case management across microgrid, backup power, and EV charging assets on the RavenVolt Cortex platform
Run incident and escalation management, including outage triage, prioritization, coordination, communication, and restoration
Own the detect-to-respond handoff into dispatch and field service organizations across the Tier 1 to Tier 4 support model
Investigate root causes and drive corrective actions, post-incident reviews, and closure
Oversee the third-party Tier 1 follow-the-sun monitoring partner and hold them accountable to SOPs, SLAs, and response expectations
Serve as the senior monitoring escalation point for internal teams and clients as needed
Own monitoring KPIs, reports, dashboards, trends, and risks for leadership and clients
Identify workflow gaps and drive process improvements reducing response times, repeat failures, and manual effort
Maintain NOC SOPs, operating playbooks, and monitoring documentation
Partner with Cortex software and engineering teams to improve tooling, alarming logic, dashboards, and reporting
Drive automation including alert optimization, automated case creation, anomaly detection, and self-healing where appropriate
Support onboarding of new clients and assets by validating connectivity, monitoring readiness, escalation contacts, alerts, and case workflows
Collaborate with dispatch, service coordination, field service, engineering, project management, and sales
Contribute monitoring expertise to NOC service sales and scoping
Ensure compliance with industry regulations, security practices, and internal standards

Requirements

What you’ll need

8 or more years in network operations, monitoring, technical operations, or a similar role, ideally in critical infrastructure, distributed energy, EV charging, or a comparable 24/7 environment
2 or more years supervising or managing a team in a NOC, service desk, or similar 24/7 operational environment, including scheduling, staffing, and performance management
Demonstrated experience leading incident response, escalations, and cross-functional operational coordination
Experience managing third-party vendors or outsourced teams against SLAs
Bachelor’s degree in a technical field (engineering, information technology, computer science, or related), or equivalent operational experience
Strong command of monitoring platforms, dashboards, and operational data
Experience with RavenVolt Cortex or a comparable DCIM, SCADA, EPMS, or monitoring system is a plus
Working knowledge of distributed energy assets and/or EV charging systems and protocols such as OCPP
Ability to write clear technical procedures, SOPs, and leadership-ready reports
Familiarity with automation and alerting logic in a monitoring environment
Proven ability to build, coach, and retain a shift-based team
Calm, clear, and decisive under pressure during high-severity incidents
Strong organizational skills, process discipline, and attention to detail
Customer-focused mindset
Preferred: background in critical infrastructure, data center, or distributed energy operations
Preferred: familiarity with cybersecurity best practices
Preferred: understanding of generative AI applications to monitoring and operational workflows
Preferred: certifications such as ITIL, CompTIA Network+, or comparable operations credentials