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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-volume Recruitment and Selection, utilizing metrics and KPI management to drive hiring success. Proficient in competency-based interviewing techniques and ensuring compliance with labor legislation and diversity initiatives.
Highest-signal resume keywords
High-Volume Recruitment & SelectionCompetency-Based Interviewing TechniquesMetrics and KPI ManagementPeople Management and LeadershipATS and Recruitment Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Recruitment for Retail OperationsCompliance with Statutory Hiring QuotasMonitoring Recruitment MetricsSourcing Channel ManagementAction Plan Development
Soft Skills
Team LeadershipCollaborationCandidate Experience ManagementPerformance Review FacilitationDiversity and Inclusion Promotion
Tools & Technologies
ExcelPower BI
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationPostgraduate Qualification
Industry Keywords
PharmacyHealthcareCustomer Service OperationsTalent AcquisitionEmployer Brand
About the role
Key responsibilities & impact- Supervise Recruitment & Selection strategies and operations for Pharmacy and OPF Customer Service positions.
- Oversee regional and national recruitment processes, ensuring SLAs and targets are met.
- Lead and develop the recruitment team.
- Analyze recruitment metrics and develop action plans.
- Manage sourcing channels to expand reach and improve hiring accuracy.
- Partner with Operations Managers to align profiles, track vacancies, and support hiring decisions.
- Ensure best practices in selection and competency-based assessments.
- Monitor the candidate experience and strengthen the employer brand.
- Lead performance review meetings and management presentations.
- Ensure compliance with internal policies, labor legislation, and compliance standards.
- Participate in continuous improvement, automation, innovation, and digital transformation projects within Talent Acquisition.
- Promote diversity and inclusion, as well as hiring programs for people with disabilities and apprentices.
- Establish effective collaboration with specialist People & Culture teams.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Psychology, Human Resources Management, or a related field.
- Postgraduate qualification is a plus.
- High-volume Recruitment & Selection experience.
- Recruitment for retail operations.
- Metrics and KPI management.
- Competency-based interviewing techniques.
- ATS and recruitment platforms.
- People management and leadership.
- Excel and Power BI experience preferred.
- Strong experience in Recruitment & Selection, preferably in retail, healthcare, pharmacy, or customer service operations.
- Previous experience leading Recruitment & Selection teams.
- Experience managing large volumes of vacancies and monitoring recruitment metrics.
- Experience ensuring compliance with statutory hiring quotas for people with disabilities and apprentices.
Benefits
Comp & perks- Profit-Sharing Plan (PPR)
- Birthday day off
- Medical insurance
- Dental insurance
- Telemedicine
- Life insurance
- Transportation allowance
- Pharmacy benefit
- Corporate partnerships and discounts
- Wellhub
- Health, well-being, and psychological support platforms
- Christmas hamper
- Career development path
- Corporate university
- Extended maternity and paternity leave
- Baby kit for expectant parents
- Funeral assistance