Sales Assistant

RD Station

. Provide operational and systems support to Territory Managers and TOTVS units .

Posted 10/2/2026full-timeMaringá • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations and customer service, with a strong focus on operational support, process improvement, and the use of Artificial Intelligence tools to enhance efficiency. Proficient in Salesforce and ERP systems, with a commitment to quality and accountability in meeting SLAs.

Highest-signal resume keywords

Sales Operations ExperienceSalesforce ProficiencyOperational Support SkillsArtificial Intelligence UtilizationLead Management Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsLead ManagementData AnalysisProcess ImprovementOperational ProcessesSalesforceTOTVS ProteusSaaS KnowledgeAI ApplicationDeadline Tracking

Soft Skills

Detail-OrientedProactive Problem SolvingStrong CommunicationCollaborative WorkAgility

Tools & Technologies

SalesforceTOTVS ProteusArtificial Intelligence ToolsDigital ToolsERP Systems

Certifications & Qualifications

Degree in Business AdministrationCoursework in Sales ManagementCoursework in Management ProcessesCoursework in Technology

Industry Keywords

Sales OperationsCustomer ServiceOperational SupportTechnology CompaniesSaaS

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide operational and systems support to Territory Managers and TOTVS units
Process requests and support the creation and submission of commercial proposals in Salesforce and Proteus
Validate lead ownership, transfer, and routing rules between TOTVS and RD Station Account Representative (AR) teams
Track requests, deadlines, and SLAs
Execute operational processes and controls with quality and accuracy
Investigate issues, answer questions, and find solutions in collaboration with different departments
Identify opportunities for improvement and propose simpler, more efficient processes
Use Artificial Intelligence tools to analyze data, organize information, and optimize tasks

Requirements

What you’ll need

Previous experience in sales operations, customer service, operational support, or related areas
Organized, agile, and detail-oriented profile
Proactive approach to investigating issues, gathering information, and finding solutions independently
Ability to quickly learn new systems, processes, and business rules
Strong written and verbal communication skills
Ability to handle operational processes and recurring activities while maintaining quality
Sense of urgency and accountability for meeting SLAs
Interest in technology and proficiency with digital tools
Curiosity and willingness to use Artificial Intelligence as a support tool
Ownership, flexibility, and willingness to learn
Ability to work collaboratively
Preferred qualifications: experience with sales/sales operations, Salesforce, TOTVS Proteus or ERP systems, lead management and distribution, technology or SaaS companies; coursework or a degree in Business Administration, Sales Management, Management Processes, Technology, or related fields; and experience applying AI to professional routines

Benefits

Comp & perks

Holistic well-being, with self-care resources covering emotional, financial, physical, occupational, and social well-being
An environment focused on learning, development, and professional growth
Inclusion, diversity, and belonging
Autonomy to take action and pursue results
Use of Artificial Intelligence tools to increase day-to-day efficiency