Support Coordinator – Customer Success

RD Station

. Ensure high performance across the support team and customer success in every interaction .

Posted 9/17/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer support operations, focusing on team performance, technical expertise, and operational efficiency. Proficient in utilizing data-driven strategies to enhance customer success and support team engagement.

Highest-signal resume keywords

Team LeadershipCustomer Support OperationsKPI ManagementSalesforce Service CloudMultichannel Support Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support ManagementData-Driven ManagementPerformance ReviewsOperational EfficiencyAI Application in LeadershipCustomer Success KnowledgeSLA MonitoringAHT TrackingCSAT ImprovementMultichannel Support Playbooks

Soft Skills

Team DevelopmentRecruitmentFeedback DeliveryRemote Team ManagementEngagement Fostering

Tools & Technologies

Salesforce Service CloudGoogle SheetsBusiness Intelligence Tools

Industry Keywords

Customer SupportCustomer SuccessTechnology CompaniesStartupsFast-Paced Organizations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Ensure high performance across the support team and customer success in every interaction
Ensure a high level of technical expertise and service quality across chat, WhatsApp, email, and video calls
Track individual results and support the development of each team member
Lead a team of up to 10 Heroes through data-driven management, including 1:1s, performance reviews, and feedback
Recruit, develop, and retain high-performing talent
Monitor operational KPIs such as SLA, AHT, response time, productivity, and CSAT
Lead team rituals, manage schedules and capacity, and anticipate impacts on support volume
Act as a technical and methodological reference in crisis or high-risk scenarios
Lead continuous improvement and operational efficiency projects
Connect Support with Customer Success, Customer Experience, Operations, Finance, and Enablement
Scale operations through data and AI, combining tech-touch strategies with human support

Requirements

What you’ll need

Experience leading people and customer support operations, with a proven track record of achieving targets and KPIs
Experience working at technology companies, startups, or fast-paced organizations
Experience managing remote or hybrid teams, with rituals that foster connection and engagement at a distance
Strong technical knowledge of written and voice support channels
Knowledge of the Customer Support/Customer Success market
A combined background in Technology and People Management/Leadership will be considered a plus
Familiarity with AI applied to leadership will be considered a plus
Experience in multiproduct Technical Support, ideally including at least one year managing teams in this context, will be considered a plus
Proficiency in Salesforce Service Cloud and advanced skills in Google Sheets or BI will be considered a plus
In-depth knowledge of modern multichannel support playbooks and methodologies will be considered a plus

Benefits

Comp & perks

Holistic Well-Being, with self-care resources across emotional, financial, physical, occupational, and social dimensions
Diversity, inclusion, belonging, and respect for plural perspectives
A continuous learning environment that encourages ownership and professional growth
Autonomy to pursue results and challenge the status quo