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Customer Support Assistant – Back Office
RDS Sensorial Experience. Handle and resolve customer inquiries efficiently and courteously .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective problem-solving and communication. Proficient in utilizing customer support tools and Microsoft Office to enhance customer interactions and feedback management.
Highest-signal resume keywords
Customer Service ExperienceExcellent Verbal Communication SkillsExcellent Written Communication SkillsProblem-Solving AbilityFamiliarity With Customer Support Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Support ExperienceProficiency In Microsoft OfficeKnowledge Of The BLIP PlatformOperational Customer Support ExperienceTechnical Qualification
Soft Skills
Effective CommunicationEmpathy
Tools & Technologies
Customer Support Tools
Industry Keywords
Customer InquiriesCustomer InteractionsFeedback Management
About the role
Key responsibilities & impact- Handle and resolve customer inquiries efficiently and courteously
- Record and document all customer interactions
- Identify and forward relevant feedback to the appropriate team
- Assist customers with using the company’s products and services
Requirements
What you’ll need- Previous customer service experience
- Excellent verbal and written communication skills
- Ability to solve problems effectively and empathetically
- Familiarity with customer support tools
- Knowledge of the BLIP platform is considered an advantage
- Proficiency in Microsoft Office
- Operational customer support experience
- College degree, associate degree, or technical qualification
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Work-from-home allowance
- Life insurance
- Transportation allowance
- Meal voucher
- Day off
- TotalPass