IT/OT Infrastructure Manager

Re:Build Manufacturing

. Lead, coach, and develop the Infrastructure team .

Posted 10/14/2026full-timeRemote • Massachusetts • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing infrastructure teams while ensuring operational excellence and compliance with security standards. Proficient in designing and managing enterprise infrastructure solutions, with a focus on continuous improvement and effective incident management.

Highest-signal resume keywords

Infrastructure Team LeadershipEnterprise Infrastructure DesignCloud Expertise (Microsoft Azure, AWS, Google Cloud)Cybersecurity Compliance FrameworksITIL Processes and Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server HardwareMicrosoft ServerVMwareHyper-VActive DirectoryDNSDHCPStorage ManagementNetworking KnowledgeData Center Operations

Soft Skills

Team DevelopmentAccountabilityOutcome-Driven CultureStrong Documentation SkillsAbility to Learn New Technologies

Tools & Technologies

Microsoft 365ExchangeSharePointTeamsOneDriveWindows OSIntuneFortinet PlatformsAutomated Remediation ToolsCAD Systems

Certifications & Qualifications

IT Industry Certifications

Industry Keywords

Cybersecurity PracticesCMMCGCC HighAWS GovCloudFedRAMPLean Manufacturing PrinciplesManufacturing EnvironmentsOT Networking

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityDNSFirewallsVMware

About the role

Key responsibilities & impact

Lead, coach, and develop the Infrastructure team
Manage staffing, scheduling, priorities, performance reviews, and professional development plans
Ensure teams operate cohesively and mentor and support others across IT
Oversee infrastructure operations, processes, and service delivery
Ensure service levels meet or exceed agreed targets and manage escalations and breached SLAs
Own and lead critical incident management processes and post-incident improvements
Support incident resolution, service requests, and project execution when needed
Design, review, and approve infrastructure architectures
Lead design, build, test, and support activities for enterprise infrastructure solutions
Maintain current and effective infrastructure standards, patterns, and documentation
Define, validate, and communicate infrastructure metrics and performance indicators
Drive continuous improvement across people, processes, and systems using data-driven methods
Maintain SOPs, work instructions, and knowledge base content
Contribute to IT planning, budgeting, forecasting, and vendor management
Ensure infrastructure aligns with security, compliance, and regulatory requirements
Monitor end-user satisfaction and translate feedback into actionable improvements
Partner with business leaders, IT peers, and vendors to solve infrastructure challenges and support future growth

Requirements

What you’ll need

Bachelor’s degree in Information Technology or a related field, or equivalent practical experience
7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
5+ years of experience leading and managing infrastructure teams
Current IT industry certifications are a plus
Server hardware, Microsoft Server, VMware, and Hyper-V expertise
Microsoft Azure, AWS, and Google Cloud expertise
Active Directory, DNS, DHCP, file/print, certificates, and identity services knowledge
Storage, backup, and recovery knowledge
Experience with multi-tenant, multi-cloud, multi-domain, and multi-forest environments
Endpoint and device management experience, including PCs, Macs, peripherals, printers, and Intune
Microsoft 365 and end-user technologies, including Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, and Authenticator
Networking knowledge, including firewalls, switches, routers, access points, cabling, and Fortinet platforms
Data center operations knowledge, including racks, cabling, power, cooling, and fire suppression
Monitoring and alerting knowledge, preferably with automated remediation
Patch and asset lifecycle management knowledge
Cybersecurity practices and compliance frameworks, including CMMC, GCC High, AWS GovCloud, and FedRAMP
Familiarity with CAD systems
ITIL processes and service management concepts
Experience employing AI tools to streamline and improve IT operations
Strong documentation skills for architecture, policies, runbooks, and procedures
Ability to develop teams, hold accountability, and create an outcome-driven culture
Ability to learn new technologies quickly and apply them effectively
Working knowledge of Lean Manufacturing principles is nice to have
Experience in manufacturing environments and OT networking is nice to have

Benefits

Comp & perks

Every employee will share ownership in the company
Every employee will share in the financial rewards of the company's success
Approximately 20% travel in a remote role