Customer Success Manager, Pro

Reacher

. Own onboarding for new subscribers and get accounts to first value quickly across creator search, outreach setup, Spark Codes, GMV tracking, and campaigns .

Posted 11/5/2026full-timeSan Francisco • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on onboarding, client retention, and data analysis. Proficient in managing client relationships and driving product adoption in fast-paced environments.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementTikTok Shop KnowledgeData AnalysisStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingAccount Health MonitoringChurn Signal AnalysisFailed Payment RecoveryBilling Follow-UpUsage Data AnalysisFeature Request Tracking

Soft Skills

Relationship BuildingOrganizational SkillsFollow-ThroughAccountabilityAdaptability

Tools & Technologies

Spark CodesGMV TrackingAutomation Tools

Industry Keywords

Client-Facing RoleAgency BackgroundStartup EnvironmentSan Francisco Office

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Own onboarding for new subscribers and get accounts to first value quickly across creator search, outreach setup, Spark Codes, GMV tracking, and campaigns
Run a structured onboarding sequence over the first 60 days
Manage a portfolio of brand and agency accounts through regular check-ins and walkthroughs to drive adoption and expansion
Monitor account health and act on churn signals, including win-back and retention outreach
Run failed payment recovery and billing follow-up to protect MRR
Analyze usage and subscription data to prioritize time and report on account health
Capture customer feedback and feature requests, turn them into product asks, and track them through resolution
Support Reacher Plus clients where managed service and software overlap
Maintain accurate account context, notes, and next steps
Join demo calls as the platform expert with the sales team when needed

Requirements

What you’ll need

3+ years of experience in customer success, account management, or a client-facing role
Hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools; agency background preferred
Strong communication skills and ability to build rapport quickly and maintain trust over time
Comfortable managing clients
Highly organized with a bias toward follow-through and accountability
Ability to thrive in fast-paced startup environments where speed and scrappiness are key
Ability to work from the San Francisco office
Authorization to work in the United States