Customer Success Manager, Pro

Reacher

. Own onboarding for new subscribers, driving accounts to first value across creator search, outreach setup, Spark Codes, GMV tracking, and campaigns .

Posted 11/5/2026full-timeSan Francisco • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on onboarding, customer adoption, and retention strategies. Proficient in analyzing subscription data and managing client relationships to drive value and satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementTikTok Shop KnowledgeData AnalysisStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingAccount Health MonitoringChurn Signal AnalysisFailed Payment RecoveryBilling Follow-UpCampaign ManagementUsage AnalysisFeature Request TrackingClient ManagementPortfolio Management

Soft Skills

Strong CommunicationBuilding RapportHighly OrganizedFollow-ThroughAccountability

Tools & Technologies

Automation ToolsSpark CodesGMV Tracking

Industry Keywords

Client-Facing RoleAgency BackgroundStartup EnvironmentAffiliate Programs

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Own onboarding for new subscribers, driving accounts to first value across creator search, outreach setup, Spark Codes, GMV tracking, and campaigns
Run a structured onboarding sequence over the first 60 days
Manage a portfolio of brand and agency accounts through regular check-ins and walkthroughs
Drive customer adoption and expansion
Monitor account health and act on churn signals, including win-back and retention outreach
Run failed payment recovery and billing follow-up to protect MRR
Analyze usage and subscription data to prioritize account management activities and report on book health
Capture customer feedback and feature requests, convert them into product asks, and track them through resolution
Support Reacher Plus clients where managed service and software overlap
Maintain accurate account context, notes, and next steps
Join demo calls as the platform expert with the sales team when needed

Requirements

What you’ll need

3+ years of experience in customer success, account management, or a client-facing role
Hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools; agency background preferred
Strong communication and ability to build rapport quickly and maintain trust over time
Comfortable managing clients
Highly organized with a bias toward follow-through and accountability
Ability to thrive in fast-paced startup environments where speed and scrappiness are key