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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise accounts, including onboarding, adoption, and renewal processes, while leveraging technical skills in HTML, CSS, JavaScript, and AI tools to enhance customer experience and drive account growth.
Highest-signal resume keywords
Enterprise Account ManagementTechnical Support and TroubleshootingOpenAPI Specification ReadingAI Automation DevelopmentStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HTMLCSSJavaScriptOpenAPIGitCLIAI ToolsDebuggingPrototypingSSO
Soft Skills
Strong CommunicationOrganizationProject Management
Tools & Technologies
ReadMe CLIAPI
Industry Keywords
Customer SuccessAccount ExpansionImplementation PlanningNPSNRR
About the role
Key responsibilities & impact- Own a book of enterprise accounts end to end, including onboarding, adoption, renewal assistance, and expansion
- Serve as the primary technical and strategic contact for each account
- Participate in implementation kickoffs, working sessions, QBRs, and escalations
- Act as the product subject-matter expert and answer product questions in real time
- Debug customer issues alongside customers
- Review OAS files and support CI/CD syncing through the ReadMe CLI or API
- Troubleshoot custom JavaScript/CSS and authentication setups
- Prototype solutions before handing them off to Engineering
- Use AI tools to draft implementation plans, analyze account health, triage and summarize customer requests, prototype scripts, and automate repetitive work
- Identify expansion and growth opportunities and partner with Sales to close them
- Advocate for customers internally and provide structured product and bug feedback to Product and Engineering
- Meet role KPIs including time to implementation, NPS scores, and NRR
- Consult on roadmap positioning to maximize the enterprise experience
Requirements
What you’ll need- Technical ability to read an OpenAPI spec
- Ability to work with customer HTML/CSS/JS
- Understanding of SSO and authentication flows
- Comfortable using Git and a CLI
- Experience building prompts, workflows, or small AI automations
- Strong communication and organization skills
- Ability to manage multiple projects simultaneously
- Must be located within the United States
- Must not require visa sponsorship to work in the United States
Benefits
Comp & perks- Unlimited PTO with a three-week minimum
- Fully covered medical, dental, and vision insurance for you and your dependents
- One Medical membership
- Wellness stipend for therapy of up to $350 per month for up to 6 months
- Wellness stipend of up to $150 per month
- One-to-one donation matching of up to $1,000 per year
- Twelve weeks of paid parental leave after the birth or adoption of a child
- Work from home office stipend of $500
- Offsite retreats to get together with coworkers and plan for the quarter ahead