Director of Transformation

Real Chemistry

. Partner with department leads within 21GRAMS and Room42 to drive operational change .

Posted 9/21/2026full-timeRemote • United StatesLead💰 $175,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management and operational effectiveness, with a strong focus on leading cross-functional initiatives and improving agency workflows. Proficient in utilizing project management tools and fostering collaboration across departments to drive sustainable change.

Highest-signal resume keywords

Change ManagementProject ManagementCross-Functional LeadershipAgency Operating ModelsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementProject ManagementOperational EffectivenessWorkflow ProcessesAI Tool EvaluationInitiative ImplementationFeedback MeasurementBottleneck IdentificationCreative Process ImprovementAccountability

Soft Skills

Empathetic ListeningFacilitationRelationship BuildingPolished CommunicationTrust Earning

Tools & Technologies

WorkfrontSmartsheetProject Management Tools

Certifications & Qualifications

ProsciADKAR

Industry Keywords

Agency EnvironmentHealthcare AdvertisingPharmaceutical AdvertisingLife Sciences CommunicationsOrganizational Design

About the role

Key responsibilities & impact

Partner with department leads within 21GRAMS and Room42 to drive operational change
Translate leadership vision and priorities into clear, actionable plans
Facilitate alignment across departments and ensure teams are included in change processes
Orchestrate change initiatives from planning through implementation, adoption, and long-term reinforcement
Build project plans, timelines, and milestones and hold teams accountable
Monitor initiatives, troubleshoot obstacles, course-correct, and establish feedback loops
Improve agency staffing, project scoping, creative processes, and flow of work
Identify bottlenecks, confusion, and inconsistency and design practical solutions
Ensure new processes and tools, including AI and other technology, are documented and adopted
Communicate plans, decisions, and changes across departments
Represent leadership and escalate risks, roadblocks, and team concerns
Monitor adoption and adjust pacing, support, and communication as needed
Champion continuous improvement, empathy, and teamwork
Measure and report the impact of change initiatives using team feedback and operational data
Equip department leads to sustain new ways of working independently

Requirements

What you’ll need

Bachelor's Degree from an accredited institution, or equivalent professional experience
8+ years of progressive experience in operations, change management, program or project management, or organizational effectiveness within an agency, consulting, or professional services environment
Minimum 3+ years leading cross-functional change initiatives or operational programs
Demonstrated experience partnering with senior department leaders across Account, Strategy, Creative, or Project Management
Track record of implementing initiatives that measurably changed how teams work and sustaining that change over time
Strong understanding of agency operating models
Familiarity with staffing, scoping, and creative workflow processes within an agency environment
Proficiency with project and program management tools such as Workfront, Smartsheet, or equivalent
Comfort evaluating AI tools and agents to improve team efficiency
Confident and polished communication skills
Empathetic listening, facilitation, and relationship-building skills
Ability to earn trust across departments without direct authority
Ability to hold teams accountable while remaining open to feedback
Preferred: working knowledge of change management frameworks such as ADKAR or Kotter's model
Preferred: experience in healthcare, pharmaceutical, or life sciences advertising or communications agency environment
Preferred: formal change management certification such as Prosci or ADKAR, or equivalent
Preferred: experience partnering with internal production or studio functions similar to Room42
Preferred: background in process improvement, organizational design, or agency operations
Preferred: experience supporting new business transitions, account restructuring, or large-scale operational rollouts

Benefits

Comp & perks

Comprehensive benefits package tailored to the employee’s region
Generous holiday and paid time off
Private medical, dental, and vision plan options
Support in saving for the future
Mental wellness coaching and support
Access to more than 13,000 online classes with LinkedIn Learning
Free snacks at offices
Flexible remote or hybrid work arrangements where appropriate
Collaboration, culture-building, learning, and team connection opportunities
Accommodation support during the interview process